Alexandria Williams
Dallas,TX
Summary
Outgoing Customer Service Associate with exceptional interpersonal and communication abilities. 11 years' experience in customer service. Seeking to build on acquired professional skills in leadership position.
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Machine Operator
Novolex
12.2022 - 01.2023
- Operate molding machine and inspect product. Operate printing machine. Each item has to be molded and printed perfectly to satisfy each vendor and business satisfaction.
- Verified inspection of parts
- Responsible for set-up operations
- Experienced in verifying production logs or products in production
Customer Service Associate
Kroger Fulfillment
07.2021 - 10.2022
- Shop for customers orders throughout the warehouse. Work in cold/freezer environment and ensure all proper PPE is worn. Pay close attention to detail and reading shopping list. Stock freezer for product to ensure a nice work flow throughout the day.
Assembly Line Worker
Marley Spoon
10.2019 - 01.2021
- Work in cold/freezer environment with handling of food and produce. Fulfill customers orders and pay close attention to detail. All recipes are a Martha Stewart creation to help customers prepare dinner for families in a timely manner. Insure all food are safely handled and distributed across the country.
Machine Operator
Jamak Fabrication
01.2013 - 03.2014
- Make spark plugs for vehicles and motorcycle. Feed machine mold to create product. Experience with heated plates. Fast paced environment. Pay close attention to detail.
- Responsible for set-up operations
- Verified inspection of parts
Machine Operator
QFC Plastics Inc
03.2012 - 09.2012
- Operate machine to create plastic storage containers. Inspect each product thoroughly.
- Inspected products for irregularities, imperfections or quality concerns
- Used precision measuring tools, cutters and shears
Assembly Line
MCD Innovations
04.2010 - 12.2011
- Used item numbers to properly stock warehouse.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Head Cashier
McDonalds
05.2008 - 10.2009
- Encouraged development of new cashiers with positive reinforcement.
- Oversaw team of 8 cashiers and service staff.
- Assist with orders placed by customers in store and drive thru
- Assist with customer complaints
Greet and assist each voter
Collin County Elections
06.2007 - 05.2008
- Worked extra shifts during busy periods to maintain service.
- Greet and assist each voter
- Verified eligibility of potential voters
- Assist the Election Judge on election day duties
Greet and assist customers
Carhopper
12.2006 - 03.2007
- Assembled food orders while maintaining appropriate portion control.
- Delivered food orders to customers
- Greet and assist customers with food orders and complaints
Education
High school or equivalent -
Skills
- CLOSING (Less than 1 year)
- Relationship management skills
- Effective time management
- Assembly line experience
- Warehouse operations proficiency
- Packaging optimization
- Precision machining
- Hospitality experience
- Food assembly skills
- Kitchen operations knowledge
- Forklift safety compliance
- Retail transaction processing
- Timely order fulfillment
- Proficient in Microsoft Word
Certification
Food Handler Certification
Additional Information
- Skills
- Customer relations expertise Flexible schedule
- Stock management Multi-tasking skill
- Time management strength Interpersonal ability
- Team leadership Reliability
- Interpersonal ability Store opening/closing procedures
Timeline
Machine Operator
Novolex
12.2022 - 01.2023
Customer Service Associate
Kroger Fulfillment
07.2021 - 10.2022
Assembly Line Worker
Marley Spoon
10.2019 - 01.2021
Machine Operator
Jamak Fabrication
01.2013 - 03.2014
Machine Operator
QFC Plastics Inc
03.2012 - 09.2012
Assembly Line
MCD Innovations
04.2010 - 12.2011
Head Cashier
McDonalds
05.2008 - 10.2009
Greet and assist each voter
Collin County Elections
06.2007 - 05.2008
Greet and assist customers
Carhopper
12.2006 - 03.2007
High school or equivalent -
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