Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandria (Allie) Smith

Camarillo,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service and staff management at Applebee's. Proven track record in upselling and inventory control, enhancing sales and operational efficiency. Adept at fostering positive team environments while resolving customer issues effectively, ensuring exceptional guest experiences.

Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Bartender/Key Holder

Applebee's
08.2017 - Current
  • Keeps detailed inventories and notifiy management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolves customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trains new FOH employees on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsells daily specials and beverage promotions to exceed daily sales goals.
  • Handles simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Assistant Manager

Alamo Mexican Cafe
04.2013 - 07.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Server/Bartender

Old Town Mexican Cafe
07.2009 - 08.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Speech-Language Pathologist Assistant

San Diego School District
08.2011 - 06.2012
  • Educated families on strategies to facilitate communication development at home, enhancing overall progress in therapy sessions.
  • Supported diverse populations, including children with autism spectrum disorders, Down syndrome, stuttering challenges, and phonological disorders.
  • Collaborated with classroom teachers and school officials to design and implement instructional strategies.
  • Maintained detailed records of patient progress, allowing for better adjustments in treatment plans when needed.

Education

Sociology

California State University Channel Islands
Camarillo, CA
12-2022

Certificate - Alcohol And Drug Counesling

Sober College
Los Angeles, CA
06-2019

Communications

University of California, Santa Barbara
Santa Barbara, CA
06-2007

Skills

  • Customer service
  • Staff management
  • Suggestive selling
  • Inventory control

Certification

CPR Certified

Mandated Reporter Certificate

Enrolled in Early Childhood Education classes

Timeline

Lead Bartender/Key Holder

Applebee's
08.2017 - Current

Assistant Manager

Alamo Mexican Cafe
04.2013 - 07.2017

Speech-Language Pathologist Assistant

San Diego School District
08.2011 - 06.2012

Server/Bartender

Old Town Mexican Cafe
07.2009 - 08.2013

Sociology

California State University Channel Islands

Certificate - Alcohol And Drug Counesling

Sober College

Communications

University of California, Santa Barbara