Overview
Work History
Education
Skills
Timeline
Generic

Alexandria "Ally" Bower

Houston,TX

Overview

10
10
years of professional experience

Work History

Customer Service Manager - South Central Region

Viking SupplyNet
02.2023 - Current
  • Both directly & indirectly managed a team of Customer Service Representatives, including but not limited to counseling, PIPs, hiring & termination.
  • Worked with outside teams & departments to continue to develop the knowledge and skills of the employees in the South Central Region.
  • Led an in-person training for the region's Territory Sales Managers & Regional Sales Manager on how to operate the E1 system to enter quotes, view inventory, and review existing & past orders.
  • Reviewed open & shipped orders for pricing accuracy, reducing the frequency of cost errors resulting in credit/rebill orders.
  • Consulted with sales team to review and adjust stocking levels and product availability to better meet the needs of their customers.

Customer Service Representative

Viking SupplyNet
10.2017 - 02.2023
  • Gained knowledge of Viking products and services.
  • Developed relationships with customers in multiple markets throughout the South Central Region.
  • Backup to the customer service manager (2020-2023).
  • Traveled to train new employees on Viking products, policies, and procedures.
  • Developed training materials for internal use, including a binder of "cheat sheets" and vendor information which we provide to all new Customer Service Reps in the South Central Region.
  • Counseled other employees for quality assurance.
  • Participated in the development of a new E1 order processing system and became a Subject Matter Expert available to assist other employees during the transition to the new system & after.
  • Led nationwide trainings via Teams for E1 processes prior to launch date.
  • Created a new process utilizing the E1 system to assist the sales team and customer service representatives in expediting quote pricing.

Inside Sales Specialist

Core & Main (Formerly HD Supply) Fire Protection
06.2014 - 10.2017
  • Developed customer relationships within the Houston market.
  • Gained familiarity with fire protection products and systems.
  • Quoted and processed customer orders while providing troubleshooting and quality assurance.
  • Inside Sales Associate of the Year - 2016.

Education

Associates of Business -

Lonestar Community College Cy-Fair
Cypress, TX
05.2015

Skills

  • Customer Service Experience
  • Sales Experience
  • Fire Protection product knowledge
  • Trainer Experience

Timeline

Customer Service Manager - South Central Region

Viking SupplyNet
02.2023 - Current

Customer Service Representative

Viking SupplyNet
10.2017 - 02.2023

Inside Sales Specialist

Core & Main (Formerly HD Supply) Fire Protection
06.2014 - 10.2017

Associates of Business -

Lonestar Community College Cy-Fair

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Alexandria "Ally" Bower