Alexandria Golding

Financial professional with 5+ years of progressive experience in regulatory oversight, risk mitigation, and account-level operations within high-impact banking and consumer protection environments. I specialize in translating complex policy into clear, enforceable action—ensuring full compliance with federal standards (FDCPA, CFPB, FTC, FDIC) while maintaining operational flow and client trust. I bring a strong sense of fiduciary duty to every customer interaction, prioritizing ethical outcomes over shortcuts—regardless of company interest. Known for motivating both teams and clients through mentorship, policy guidance, and transparent communication. I lead by example in fast-paced, high-risk settings, reinforcing institutional integrity while elevating the customer experience and building internal accountability through knowledge sharing and collaborative problem-solving.

• Promoted twice within high-volume banking environments for outperforming KPIs and demonstrating peer leadership in compliance and collections strategy.
• Improved first-call resolution by 22% by creating job aids and reference materials that translated complex financial policies into actionable frontline guidance. (BOA - Collections)
• Maintained a 97%+ resolution rate in placing clients into appropriate financial assistance programs, balancing recovery goals with regulatory adherence. (BOA - Collections)
• Independent Enrollment & Completion of 6 TREC-recognized real estate certifications—including Property Law, Contract Ethics, and Finance— within 30 days, demonstrating rapid mastery and disciplined self-study in regulatory coursework, despite the average completion rate requiring several months.

• Real Estate Finance (#451)
• Law of Agency (#1151)
• Law of Contracts (#1251)
• Promulgated Contract Forms ($351)
• Principals of Real Estate I (#121)
• Principals of Real Estate II (#122)