Alexandria Knox
Summary
Personable and proactive professional with strong aptitude for customer engagement and positive, upbeat attitude. Possesses knowledge of property management fundamentals and excellent communication skills, seamlessly transitioning into effective relationship building and problem-solving. Committed to enhancing tenant satisfaction and optimizing leasing operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Capano Management
05.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Administrative Support Specialist
Sartorius Stedim Biotech
10.2021 - 01.2023
- Provided training to new hires
- Fixed invoicing errors resulting in over 1 million dollars in revenue
- Managed a schedule of over 30 engineers across the country and acted as their POC with customers
- Managed a report every 2 weeks to allocate over $200,000 to our service team from new installations
- Created SOPs for our administrative team to provide a guide for all our daily tasks and documents for cross-training
Warehouse Associate
Amazon
06.2021 - 10.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Meets companies' quality goals by 100%
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Branch Support Specialist
Capital One
04.2018 - 01.2021
- Facilitated call listening sessions that improved team call quality and provided helpful feedback
- Maintained 100% quality assurance
- Established weekly 'motivational Monday's' that boosted team morale
- Led team meetings to share new and updated information
- Demonstrated outstanding customer service earning Most Inclusive Award
Customer Support Specialist
Capital One
04.2018 - 03.2019
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Education
Bachelor of Arts - Economics
Howard University
Washington, D.C05-2017
Skills
- Customer service
- Fair housing regulations
- Building rapport
- CRM software
- Property management knowledge
- Leasing and sales
- Creative problem solving
- Sales and marketing aptitude
Certification
Real Estate Agent licensed in Delaware
Timeline
Leasing Consultant
Capano Management
05.2023 - Current
Administrative Support Specialist
Sartorius Stedim Biotech
10.2021 - 01.2023
Warehouse Associate
Amazon
06.2021 - 10.2021
Branch Support Specialist
Capital One
04.2018 - 01.2021
Customer Support Specialist
Capital One
04.2018 - 03.2019
Bachelor of Arts - Economics
Howard University
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