Alexandria Leigh Willocks
Center Point,AL
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Licensed Massage Therapist
Alternative Pain Management
Birmingham, AL
01.2017 - 01.2020
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Advised clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Communications and Development Data Manager
The Mountain Retreat & Learning Center
Highlands, NC
01.2013 - 01.2017
- Direct program services with team members to ensure relevant guidelines, specifications, policy and procedures are enforced and followed.
- Acts as the constituents first line of contact. Assists with on-boarding processes, including but not limited to, processing intake forms.
- Provide best course of action to ensure donor retention.
- Managed marketing team and reviewed materials for publications
- Develop donor management system and reconcile monthly and quarterly report.
- Process and reconcile input documentation; maintain appropriate files, reports, documentation and data.
- Review records and reports pertaining to budget performance, develop and implement financial policies and procedures.
Administrative Assistant
School of Nashville Ballet
Brentwood, TN
08.2011 - 12.2012
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Served as liaison between parent/student and teacher/director
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for organizational records.
- Supported room reservations, agenda preparation and calendar maintenance for programs and events.
- Managed Access databases converting complex data into easy-to-interpret data.
- Created detailed expense reports and requests for payment processing.
Education
Graduate -
Birmingham School of Massage
2017
Bachelor of Science - Recreation and Leisure Services
Middle Tennessee State University
2013
Associate of Science - University Studies
Volunteer State Community College
2011
Skills
Database Management
Microsoft Office Suite
Excel
Oracle
Timeline
Licensed Massage Therapist
Alternative Pain Management
01.2017 - 01.2020
Communications and Development Data Manager
The Mountain Retreat & Learning Center
01.2013 - 01.2017
Administrative Assistant
School of Nashville Ballet
08.2011 - 12.2012
Graduate -
Birmingham School of Massage
Bachelor of Science - Recreation and Leisure Services
Middle Tennessee State University
Associate of Science - University Studies
Volunteer State Community College
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