Alexandria 'Lexie' Garcia
Laramie,WY
Summary
Driven by a natural motivation and a self-starting attitude, I bring an engaging personality and flexible approach to every task. With an upbeat demeanor and a friendly disposition, I excel in anticipating and fulfilling customer needs, consistently facilitating enjoyable experiences for guests. My dependability shines through in my track record of providing fast, yet high-quality customer service, ensuring guest satisfaction remains paramount. My adaptability is evident in my ability to navigate diverse situations, whether it's personnel development, fostering team collaboration, or effectively resolving issues with customers, employees, and management. Additionally, my proactive approach to problem-solving has led to the successful resolution of various challenges, further reinforcing my commitment to operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SERVER/ BARTENDER
CHILI'S GRILL & BAR
04.2016 - Current
- Provided guests with a pleasant dining experience and quality service
- Assisted in training 30+ new hires, guiding restaurant standards and best practices.
- Ability to work in a fast-paced dynamic team environment and multitask.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service..
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
SENIOR BUSINESS CONSULTANT
AMERICAN TRUCK BUSINESS SERVICES ( ATBS )
09.2021 - 08.2023
- Participated in new hire onboarding and training in addition to serving as a senior figure and mentor within the department
- Assisted in running a 7-person team
- Managed approx 600 active client accounts
- Represented ATBS at multiple job fairs to recruit prospective employees
- Coordinated internal events, and started a midday walking group during work-approved breaks.
- Strengthened client relationships through effective communication, understanding their needs, and delivering tailored solutions.
- Facilitated workshops and training sessions to empower employees with the skills needed to adapt to new processes or technologies successfully.
BUSINESS CONSULTANT
AMERICAN TRUCK BUSINESS SERVICES ( ATBS )
02.2021 - 09.2021
- Solely responsible for client onboarding, budgeting, profit and loss evaluations and tax advice to aid in the success of a client's business
- Active participation in front-line client support and customer service including immediate problem solving
- Communicated business performance and financial results with clients
- Available for questions from members of the consulting team and adjacent departments.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
MANAGER
CHILI'S GRILL & BAR
01.2018 - 02.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned and supervised charitable events
- Planned employee events; team building exercises, holiday parties, and going away parties.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Completed scheduling for 25 employees weekly
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
MBA - Business Administration
University of Wyoming
Laramie, WY12.2024
BACHELOR OF ARTS - COMMUNICATION
UNIVERSITY OF WYOMING
Laramie, Wyoming05.2020
Skills
- Courteous Phone Demeanor
- Exceptional customer service
- Creativity and Adaptability
- Cross-Functional Collaboration
- Project Planning
- Strong proficiency in Microsoft Office, including Word, PowerPoint, and Outlook
- Excellent organization skills and attention to detail
- Ability to thrive in a fast-paced environment
Certification
- High-Performance Work Place Training - January 2023
- TIPS Certification, Wyoming - January 2024
Timeline
SENIOR BUSINESS CONSULTANT
AMERICAN TRUCK BUSINESS SERVICES ( ATBS )
09.2021 - 08.2023
BUSINESS CONSULTANT
AMERICAN TRUCK BUSINESS SERVICES ( ATBS )
02.2021 - 09.2021
MANAGER
CHILI'S GRILL & BAR
01.2018 - 02.2021
SERVER/ BARTENDER
CHILI'S GRILL & BAR
04.2016 - Current
MBA - Business Administration
University of Wyoming
BACHELOR OF ARTS - COMMUNICATION
UNIVERSITY OF WYOMING
Similar Profiles
Kayla WillisKayla Willis
Lead Hostess/Server at Chili's Grill & BarLead Hostess/Server at Chili's Grill & Bar
Rachael FournetRachael Fournet
Managing Partner at Brinker International, Chili's Grill & BarManaging Partner at Brinker International, Chili's Grill & Bar
Rebecca IbarraRebecca Ibarra
Server at Chili's Grill & BarServer at Chili's Grill & Bar