Alexandria M Crowder
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure managerial position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mentor/Facilitator/Supervisor/Resource Manager
Fresno Street Saints
02.2014 - Current
- Worked in the community to support families with resources and connect to find employment
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers/staff to identify and implement resolves for employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and trained teams to advocate for community resource programs.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
Team Manager/Technical Support/Data Entry Specialist
The Central Valley Urban Institute
02.2019 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Online phone banking from a large data base in a timely manner
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to callers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain caller records.
- Hired, trained and managed a effective team
- managed timesheets and reconciled hours work to compensation paid
Team Manager/Tech Support/Computer Data Entry
Fresno Street Saints
02.2019 - 08.2021
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Established and maintained performance, quality and service standards for professional customer care.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Implemented training programs to maximise team member development and potential.
- Evaluated employee performance on weekly basis and coached and trained 10 team members, increasing quality of work and employee motivation.
Online Service Solution Specialist/Call Center Customer Service Specialist
Bank Of America, Customer Service Contact Centers
01.2004 - 06.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 250 calls per shift to meet fast-paced call center demands.
- Detailed payment options and explained price, receipt and billing details to customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer account discrepancies and concerns.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Educated customers on company systems, form completion, and access to services.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Education
Family Development Credential - Early Childhood Education/Family Development
California Head Start Association
Sacramento, CA08.2016
Master of Divinity And Theology - Religious Education
Mt. Carmel Seminary School
Fresno, CA01.2010
Bachelors Degree - Religious Education
Mt. Carmel Seminary School
06.2005
Certificate of Completion - Business Office Assistant Program
Fresno City College
Fresno, CA10.2003
Skills
- Training Development and Execution
- Candidate Searching
- Complaint Handling
- Onboard New Hires
- Training and Development
- Motivational Leadership
- Workflow Schedules
- Personnel Scheduling
- Retention Program Development
- Remote Conferencing and Communication
- Delivery Schedules
- Microsoft Office
- Networking and Partnership Development
- Pre-Employment Screening
- Office Support
- Correspondence Writing
Accomplishments
- Supervised team of 10 - 15 staff members.
- Achieved excellent results by completing any given tasks with accuracy and efficiency.
- Collaborated with associates and partners in the development of trainings and resources.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Trauma Training
- Family Development Credential
- Every Neighborhood S.W. Resident Leadership Certified
- Fresno Business Advisory Financial Literacy Certified
- Bringing Broken Neighborhoods Back To Life
- Building Better Neighborhoods
- Sexual Harassment and Abuse Prevention Training
- Young Women of Excellence Founder/Mentor-Award of Excellence 2023
- Fresno Unified Mentor of The Year 2023
Timeline
Team Manager/Technical Support/Data Entry Specialist
The Central Valley Urban Institute
02.2019 - 08.2021
Team Manager/Tech Support/Computer Data Entry
Fresno Street Saints
02.2019 - 08.2021
Mentor/Facilitator/Supervisor/Resource Manager
Fresno Street Saints
02.2014 - Current
Online Service Solution Specialist/Call Center Customer Service Specialist
Bank Of America, Customer Service Contact Centers
01.2004 - 06.2013
Family Development Credential - Early Childhood Education/Family Development
California Head Start Association
Master of Divinity And Theology - Religious Education
Mt. Carmel Seminary School
Bachelors Degree - Religious Education
Mt. Carmel Seminary School
Certificate of Completion - Business Office Assistant Program
Fresno City College
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