ALEXANDRIA MARTIN
Server/Bartender
South Jordan,UT
Summary
Quick learning customer service professional with over 8 months of experience. Effective interpersonal, written and verbal communication skills. Strong attention to detail, organization, prioritization and problem solving skills.
Overview
3
3
years of professional experience
Work History
DIPLOMA, Mountain View High School
05.2015
- Part of the FBLA team focusing on accounting
- High proficiency in all Microsoft office programs
- Able to work with multiple personalities on a team basis
- Assisting customers in multiple aspects.
SERVER/Bartender
Buffalo Wild Wings
05.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
SHIFT LEAD
Taco Bell
09.2020 - 04.2021
- Maintaining a functioning and high speed of quality products to satisfy customer orders
- Completing managerial duties such as: Inventory management, Counting
- Money to ensure accuracy, Running team huddles to ensure a happy and productive workforce
- Assisting team members where help is needed in all parts of the customer experience
SEAFOOD CLERK
06.2020 - 09.2020
- Maintaining and taking care of the seafood display
- Helping customers with any questions and getting them the product they requested.
SHIFT LEAD TRAINEE
Taco Bell
08.2019 - 06.2020
- Maintaining a functioning and high speed of quality products to satisfy customer orders
- Completing managerial duties such as: Inventory management, Counting
- Money to ensure accuracy, Running team huddles to ensure a happy and productive workforce
- Assisting team members where help is needed in all parts of the customer experience.
TEAM MEMBER
s
Arby
03.2017 - 05.2017
- Performing tasks throughout the restaraunt as-needed
- Opened store on a regular basis and ensured that the customer could be assisted in a timely manner as soon as the store opened.
CUSTOMER SERVICE REP
Vivint Smart Home
01.2017 - 03.2017
- Answered phone calls to ensure customers security systems were in a working order, or putting appointments in for a tech to help the customer
- Self managed time in an at-home setting
- Maintained required metrics needed to meet performance standards
CUSTOMER SERVICE REP, Frontier
07.2016 - 12.2016
- Answered phone calls to ensure customer needs were met
- Maintained required metrics needed to meet performance standards
- Assisted customers through payroll and business related issues with their bookkeeping needs
- Weber Basin Job Corps
- Obtained Office Administration Certificate - 06/2016
- Achieved Student of the month in multiple categories
Timeline
SERVER/Bartender
Buffalo Wild Wings
05.2021 - Current
SHIFT LEAD
Taco Bell
09.2020 - 04.2021
SEAFOOD CLERK
06.2020 - 09.2020
SHIFT LEAD TRAINEE
Taco Bell
08.2019 - 06.2020
TEAM MEMBER
s
03.2017 - 05.2017
CUSTOMER SERVICE REP
Vivint Smart Home
01.2017 - 03.2017
CUSTOMER SERVICE REP, Frontier
07.2016 - 12.2016
DIPLOMA, Mountain View High School
05.2015