Alexandrine Murray
Clincial Intake Specialist
Brockton,MA
Summary
Experienced Intake Coordinator with a demonstrated history of working in Family Services. Skilled in Supportive Services, Case Management, Documentation, Benefit and Eligibility, and Client Intake.Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent task. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Clinical Intake Specialist
Blue Cross Blue Shield Of Massachusetts
Quincy, MA
02.2020 - Current
- Input all patient data regarding prior authorizations into system accurately.
- Field telephone inquiries on authorization details from plan members and providers.
- Respond to inquiries from healthcare providers regarding prior authorization requests.
- Process authorization and referral requests while adhering to regulatory and department requirements.
- Educate providers on product types.
- Maintained utilization management metrics by quickly and effectively processing phone and fax request.
- Able to concisely and efficiently problem solve and resolve provider issues.
- Trained in Commercial line of business as well as Dental and Steward referral skillsets
- Trained fellow associates in Dental skillset
COVID-19 Contact Tracer
Partners In Health Network
Boston, MA
04.2020 - 06.2020
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
Intake Coordinator
Till Inc
Dedham, MA
11.2017 - 12.2019
- Enhanced office productivity by creating tracking sheet to track status of intake and handling case assignments
- Organized paperwork such as charts and reports for office and patient needs.
- Completed intake assessment forms and filed clients' charts.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Assessed clients' needs and determined eligibility for intake services.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Provided intake and orientation for new consumers and/or surrogates; conduct on-site/in-home education and training for consumer and/or surrogate including training in the areas of program rules and requirements, PCA training, PCA management, personal health care maintenance, emergency management, fiscal intermediary responsibilities and other areas as needed.
- • Submitted Mass Health Prior Authorizations.
• Adhered to strict Intake timeline set forth in the Mass Health contractual agreement.
Restaurant Manager
Dunkin Donuts & Baskin Robbins
Randolph, MA
05.2008 - 12.2017
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations, and procedures.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Bachelor of Arts - Political Science
Northeastern University
Boston, MA 09.2003 - 05.2008
Skills
First Aid/CPR
undefinedTimeline
COVID-19 Contact Tracer
Partners In Health Network
04.2020 - 06.2020
Clinical Intake Specialist
Blue Cross Blue Shield Of Massachusetts
02.2020 - Current
Intake Coordinator
Till Inc
11.2017 - 12.2019
Restaurant Manager
Dunkin Donuts & Baskin Robbins
05.2008 - 12.2017
Bachelor of Arts - Political Science
Northeastern University
09.2003 - 05.2008
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