Tool Acquisition
Alexandro Pena
Software Dev Career Seeker
Dallas,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Software Developer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
ServiceNow CMDB Support
Infosys Ltd.
Richardson, TX
03.2021 - 02.2023
- Worked on Client instances on CMDB to help migrate servers from decommissioning platform by assigning new relationships to applications/servers as needed whenever Discovery could not automatically map them and renaming them according to documentation for data consistency
- Worked with DevOps, Linux/Windows, and Network teams to ensure all data received was accurate and in working order
- Created Discovery Probes to help increase automated mapping for each migration
- Gave Monthly/Weekly reports during team lead's absence to client, listing progress on changes made to improve CMDB Health score from 20% to 80%
- Monitored project progress, identified risks and took corrective action as needed.
- Started Developer Internship journey in this project by creating catalog items, resolving incidents, and updating sets, working in Agile environment with Jira, experiencing Sprints, and completing Story points
- Worked in multiple instances of QA, PROD, and SBX to create new items for each Sprint and send them to QA instance through update sets while learning how to update Story details in Jira properly
- Created ACLs using JavaScript and AJAX for tables concerning client data restricting to group roles/ managers and further restricting data to assigned case personnel for each client record
- Created Workflows for assigning tasks, escalation, permissions from management, change management, incident management, and problem management
FC Associate
Amazon Fulfillment Centre
Dallas, TX
08.2018 - 03.2021
- Handled problem solving for package issues and reported problem packages for management.
- Maintained compliance with company safety policies and called violations to attention of management.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving 98% deliverables in production quality and workflow.
- Handled RTS while maintaining minimal return rate of 5% and sending returns straight to Adhocs.
- Maintained compliance with company safety policies and called violations to attention of management
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process
Education
Bachelor's degree - Computer Science
Southern New Hampshire University
Hooksett, NH 05.2022 - Current
High School Diploma -
Uplift Williams Preparatory High School
Dallas, TX 08.2013 - 05.2017
Skills
Microsoft Applications
MongoDB, Linux Admin and PowerShell
Micro-Cert Integration Hub - ServiceNowMicro-Cert: Automated Test Framework - ServiceNowMicro-Cert: Configure the CMDB - ServiceNowServiceNow CIS ITSM - ServiceNowGoogle Technical Support Fundamentals - CGSQLPython (Programming Language)HTML5JavaScriptCGoogle Workspace
End user support
Application support
Certification
ServiceNow Certified System Administrator - ServiceNow
Interests
Video Games
Researching methods or solutions for different needs
Timeline
Bachelor's degree - Computer Science
Southern New Hampshire University
05.2022 - Current
ITIL Foundation Level - Dion Training Solutions
02-2022
Google Technical Support Fundamentals
02-2022
ServiceNow CMDB Support
Infosys Ltd.
03.2021 - 02.2023
ServiceNow Certified System Administrator - ServiceNow
01-2021
FC Associate
Amazon Fulfillment Centre
08.2018 - 03.2021
High School Diploma -
Uplift Williams Preparatory High School
08.2013 - 05.2017