Alexandro Ramirez

• Greeted customers upon arrival. Recorded customer vehicle concerns onto repair orders for technician repairs. Provided customer service by selling maintenance services per recommendations and history. Kept customers updated on additional repair costs throughout the process. Processed warranty and insurance claims promptly. Scheduled appointments while managing final billing effectively. Assisted technicians during repairs and monitored progress consistently. Made daily CSI calls to improve scores, ensuring monthly bonus achievement. Prepared billing post-repair, reviewing charges with customers at delivery.

• Greeted customers upon arrival. Recorded customer vehicle concerns onto repair orders for technician repairs.
  Provided customer service by selling maintenance services per recommendations and history.
  Kept customers updated on additional repair costs throughout the process.
  Processed warranty and insurance claims promptly.
  Scheduled appointments while managing final billing effectively.
  Assisted technicians during repairs and monitored progress consistently.
  Made daily CSI calls to improve scores, ensuring monthly bonus achievement.
  Prepared billing post-repair, reviewing charges with customers at delivery.

Duties: Customer service and handling, greet customer in the service drive, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per factory recommendations and customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions and stay on top of all necessary Toyota training. I also made sure I made daily CSI calls to my customers to keep my score above the national score to obtain a monthly bonus.

Duties: Customer service and handling, greet customer in the service drive, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per factory recommendations and customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions and stay on top of all necessary Ford and Lincoln training. I also made sure I made daily CSI calls to my customers to keep my score above the national score to obtain a monthly bonus.
Other responsibilities: In charge of all Lincoln customer repair needs, scheduling Lincoln vehicle customer pick up and delivery of loaner cars. Also in charge of delivering Lincoln vehicles back to customers when repairs and service needs were completed, with a team of drivers that I was responsible for to assign routes to (Redcap).

Duties: Customer service and handling, greet customer in the service drive, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per factory recommendations and customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions and stay on top of all necessary Toyota training. I also made sure I made daily CSI calls to my customers to keep my score above the national score to obtain a monthly bonus.

Duties: Customer service and handling, greet customer in the service drive, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per factory recommendations and customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions and stay on top of all necessary Toyota training. I also made sure I made daily CSI calls to my customers to keep my score above the national score to obtain a monthly bonus.

Duties: Present Direct TV and AT&T U-verse Home Solutions to our customers by way of door to door sales. Giving potential customers the choices and options for their internet, phone and television services and customizing a plan that best fits their home needs and budgets. Customer satisfaction was emphasized by submitting and following through with sold orders to make sure installations are completed with little or no complications. Answering customer’s questions and using AT&T resources to fulfill their requests. Keeping proper records of expenses allotted me by AT&T for reimbursement. I was responsible for staying on top of any training needed for future assignments and maintain a flexible schedule for wherever AT&T needed to place me to fill a position. It is my responsibility to attend mandatory meetings to receive new information that will benefit our customers and my work practices.

Duties: Present Comcast/Xfinity products to our customers and potential customers by way of door to door sales, retail and events giving these customers the choices and options for their internet, phone, video and home automation/security services and customizing a plan that best fits their home needs and budgets. Maintaining a high customer satisfaction by submitting and following through with sold orders to make sure installations are completed with little or no complications. Answering customer’s questions and using Comcast resources to fulfill their requests. Keeping proper records of mileage allotted me by Comcast for reimbursement. I was responsible for staying on top of any training needed for future assignments and maintain a flexible schedule for wherever Comcast needs to place me to fill a position that would create sales. It is my responsibility to attend mandatory meetings to receive new information that will benefit our customers and my work practices. My duties also included the knowledge of how to install services to assist customers with SIK sales if needed.
Facts: Since joining the Visalia team, I have been able to meet or surpass my quota for video (100%), High speed internet (100%), Voice (100%) and Home security (200%). I have also made myself available to spend time with team members and offer my experience in the field to help them with best practices and help them with overcoming objectives. My goal is to see growth within the team and in myself to help our team move up in the CA rankings.

Duties: Present Comcast products to local businesses within a designated market area by way of door to door or cold calling. Submitting orders and following up with sold orders to make sure customer has a good experience with the transition. Answering customer’s questions and using Comcast resources to fulfill their requests. Keeping proper records of mileage allotted me by Comcast for reimbursement. I was responsible for staying on top of any training needed for future assignments and maintain aflexible schedule for wherever Comcast needs to place me to fill a position that would create sales. It is my responsibility to attend mandatory meetings to receive new information that will benefit our customers and my work practices. I was also responsible for seeking new opportunities to create construction for new areas for service and following up on that process.

*Rookie of the year for 2015

Duties: Present Comcast/Xfinity products to our customers and potential customers by way of door to door sales, retail and events giving these customers the choices and options for their internet, phone and television services and customizing a plan that best fits their home needs and budgets. Maintaining a high customer satisfaction by submitting and following through with sold orders to make sure installations are completed with little or no complications. Answering customer’s questions and using Comcast resources to fulfill their requests. Keeping proper records of mileage allotted me by Comcast for reimbursement. I was responsible for staying on top of any training needed for future assignments and maintain a flexible schedule for wherever Comcast needs to place me to fill a position that would create sales. It is my responsibility to attend mandatory meetings to receive new information that will benefit our customers and my work practices. My duties also included installations and auditing neighborhoods for illegal tapping.

*Facts: Current year to date, I have been able to meet or surpass my monthly quotas for Video (average 125%), High Speed Internet (average 190%) and Voice (average 133%) sales. I have been able to create a good business relationship with 6 Wal Mart stores by offering Comcast services (2 Modesto stores, Jackson, Manteca, Tracy, Sonora and Stockton). I also created more sales opportunities by creating business relationships with Best Buy, Toys are Us, Big Lots and Food Max all in Modesto and promoting Comcast services from these retailers.

Duties: Present AT&T U-verse Home Solutions to our customers by way of door to door sales. Giving potential customers the choices and options for their internet, phone and television services and customizing a plan that best fits their home needs and budgets. Customer satisfaction was emphasized by submitting and following through with sold orders to make sure installations are completed with little or no complications. Answering customer’s questions and using AT&T resources to fulfill their requests. Keeping proper records of expenses allotted me by AT&T for reimbursement. I was responsible for staying on top of any training needed for future assignments and maintain a flexible schedule for wherever AT&T needed to place me to fill a position. It is my responsibility to attend mandatory meetings to receive new information that will benefit our customers and my work practices.

Duties: Customer service and handling, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions

Duties: Customer service and handling, responsible for the service department operation, writing customer service and warranty needs, hiring and firing service personnel, responsible for constant improvements to increase business, customer handling and problem solving, warranty claims process, technician certification, service advisor certification, payroll, cost control, order shop supplies and needed tools, advertising. Used car preparations

Duties: Customer service and handling, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions. Used car preparations.

Duties: Customer service and handling, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions. Used car preparations

Duties: Customer service and handling, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions. Used car preparations

Duties: Customer service and handling, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions. Used car preparations.

Duties: Customer service and handling, record customers vehicle concerns onto a repair order for technician to make needed repairs, sell maintenance when required per customers vehicle history, keep customer informed of any additional costs as the repair progresses, handle warranty and insurance claims, handle customers final billing, schedule appointments, oversee progress of repairs and assist technician as needed, staying informed of product knowledge to able to answer customers questions. Used car preparations.