Alexandro Reyes
Costa Mesa,CA
Summary
Remarkable Telemarketer that provides superior customer service to callers. Friendly, punctual, dependable, resourceful. Specializing in balancing many different tasks at once. Rapid learner that can adapt to any type of work environment.
Overview
7
7
years of professional experience
Work History
BDC Service Representative
Sterling BMW
10.2022 - Current
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Golf Course Attendant
Sandpiper Golf Club
05.2021 - 07.2022
- Kept golf course equipment stored properly and reported maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Handled clerical and cashier work inside clubhouse to assist players.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Customer Service Representative
CVS
02.2017 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Business Communications
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Thousand Oaks High School
Thousand Oaks, CA2018
Skills
- Pricing Structures
- Service Assistance
- Call Control
- Solicit Sales
- Client Correspondence
Timeline
BDC Service Representative
Sterling BMW
10.2022 - Current
Golf Course Attendant
Sandpiper Golf Club
05.2021 - 07.2022
Customer Service Representative
CVS
02.2017 - 06.2018
Associate of Science - Business Communications
Santa Barbara City College
High School Diploma -
Thousand Oaks High School
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