Alexandros Machairas
Westport,MA
Summary
Successful restaurant Owner with excellent customer service and management skills and more than 25 years of culinary / hospitality experience. Dedicated to educating and training staff to create a confident, thriving work environment. Talent for quickly recognizing needed change and implementing it simply and positively to benefit the business, the team, and the customers.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner / Restaurant Manager
Nick's Pizza
10.2002 - 01.2023
- Assisted in all aspects of labor, customer service and management of the business for 10 years before purchasing the business from the previous owner in 2002.
- Increased customer satisfaction and repeat business and referrals by implementing efficient processes and providing exceptional take-out and dine-in services.
- Mentored staff members on best practices in customer service and teamwork, leading to increased performance levels, a positive workplace, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability, particularly during COVID.
- Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Successfully managed and effectively documented all day-to-day business operations.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
Owner / Coffee Shop Manager
The Prince Coffee Shop
05.1999 - 06.2001
- Created a successful and inviting cafe atmosphere popular with the local community.
- Efficiently arranged the smooth transition of the business to its new owners in order to relocate to the United States for a new business opportunity with Nick's Pizza.
Education
Honors Graduate, College & Business Preparatory
Kalamata Public Secondary School
Kalamata, GreeceCertificate of Achievement -
Athens Police Academy
Athens, Greece1988
Skills
- Business Management
- Customer Service
- Leadership, Team-Building, Mentoring
- Experience and knowledge at every level of responsibility in food service
- Time Management
- Bilingual (English, Greek)
Certification
ServSafe® Food Handlers Certification
CPR / First Aid
Additional Information
Relevant background experience obtained in Greece:
* Waitstaff
* Hospitality Event Server / Planner (for weddings, etc.)
* Farm worker (harvesting, buying, distribution, collection)
Timeline
Owner / Restaurant Manager
Nick's Pizza
10.2002 - 01.2023
Owner / Coffee Shop Manager
The Prince Coffee Shop
05.1999 - 06.2001
Honors Graduate, College & Business Preparatory
Kalamata Public Secondary School
Certificate of Achievement -
Athens Police Academy
Similar Profiles
Peter MonPeter Mon
Cashier at Nick's PizzaCashier at Nick's Pizza
Hanan IbrahimHanan Ibrahim
Business Owner/Operator at Nick's PizzaBusiness Owner/Operator at Nick's Pizza
Allison CasteelAllison Casteel
Waitress at George and Nick's Pizza and SteakhouseWaitress at George and Nick's Pizza and Steakhouse