Alexandru Gagerau
Farmington Hills,MI
Summary
Dynamic ERP specialist with a proven track record at Vigel North America, enhancing data accuracy and streamlining processes through ERP. As a champion of customer service, I successfully increased user adoption rates and reduced operational costs, driving significant improvements in efficiency and collaboration across departments.
Diligent worker with solid background in cost accounting. Demonstrated ability to manage complex financial data and reduce costs through effective analysis. Proven track record of utilizing advanced Excel and ERP systems to streamline reporting and budgeting.
Personable and organized individual with knack for problem-solving and efficient communication. Possesses foundational understanding of procurement processes and adept at using Excel and ERP software. Aims to streamline purchasing operations and contribute to cost savings and efficiency improvements.
Possesses strong analytical skills and positive, upbeat attitude. Demonstrates deep understanding of ERP systems and proficiency in data analysis and problem-solving. Committed to driving operational efficiency and enhancing business processes.
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Positive, upbeat personality aligned with consulting roles. Demonstrates deep understanding of ERP systems coupled with strong analytical and problem-solving skills. Capable of driving impactful business solutions through optimized ERP implementations and strategic process improvements.
Overview
16
16
years of professional experience
Work History
ERP
Vigel
07.2022 - Current
- Streamlined ERP system processes by implementing efficient workflows and data management techniques.
- Evaluated emerging technologies in the market for potential incorporation into current ERP systems as part of continuous improvement efforts.
- Leveraged ERP systems to enhance data accuracy and streamline accounting activities across various departments.
- Played a key role in driving continuous improvement initiatives by identifying areas for optimization within the existing ERP landscape.
- Increased user adoption rates through comprehensive training sessions and ongoing support for ERP software users.
- Reduced operational costs by optimizing resource allocation and process automation in the ERP system.
- Played a key role in driving company growth by providing insights obtained from analyzing data within the ERP system.
- Leveraged technology solutions like CRM and ERP systems to automate routine tasks, increasing efficiency and enabling better decision making.
- Supported change management initiatives by providing end-users with thorough documentation on new processes and procedures introduced with the ERP system upgrade.
- Improved ERP system efficiency by identifying and addressing gaps in implementation processes.
- Generated reports in CRM and ERP to assess stock and aid in sales projections.
- Identified areas for improvement within the ERP system through thorough analysis of existing processes and procedures, leading to increased efficiency across departments.
- Spearheaded troubleshooting efforts during critical incidents related to the ERP system, resolving issues efficiently to minimize downtime.
- Reduced system downtime during ERP upgrades by implementing thorough testing procedures prior to deployment.
- Collaborated closely with cross-functional teams to identify requirements and customize ERP solutions accordingly.
- Established effective communication channels between various departments involved in the ERP implementation process, fostering collaboration and teamwork.
- Reduced manual data entry efforts by automating key processes within the ERP system.
- Streamlined ERP processes by identifying inefficiencies and implementing targeted solutions.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Managed cross-functional teams to ensure successful completion of ERP projects on time and within budget.
- Leveraged technical expertise to troubleshoot complex issues during ERP implementation projects swiftly.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Improved data accuracy within the ERP system by developing and enforcing strict data entry guidelines for all users.
- Optimized data accuracy within the ERP system through regular audits and data validation procedures.
- Optimized ERP system performance by conducting thorough analyses of current configurations.
- Conducted extensive training sessions to increase user proficiency and drive adoption of new ERP features and functionality.
- Streamlined ERP and CRM processes by implementing system improvements and automating tasks, enhancing overall efficiency.
- Reduced operational costs by optimizing the use of available resources within the ERP system.
Writer/Independent Blogger
Self Employed Writer/Blogger
01.2017 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Conducted interviews with subject matter experts to generate topics.
- Completed volume 1 of 3 - called Evelina
- Wrote over 30 articles including traveling advising, food, lifestyle and interpersonal.
Retail Personal Banker
Comerica Bank
04.2019 - 06.2022
- Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank''s interests.
- Conducted regular audits to ensure compliance with bank policies and regulatory requirements, maintaining a low error rate throughout tenure.
- Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients. 3rd best out of over 380 retail branches for exceptional customer, with a 89% Medallia Score.
- Contributed to the development of staff training materials that improved overall branch performance metrics and employee engagement levels.
- Participated in regional meetings focused on sharing best practices and driving continuous improvement within the retail banking sector.
- Increased new account acquisitions through effective cross-selling of bank products and services.
- Streamlined the loan application process for customers, resulting in faster approvals and higher customer satisfaction.
- Reduced customer wait times by efficiently managing the queue and addressing client concerns promptly.
- Optimized workflow processes within the branch, enhancing efficiency while sustaining high levels of service quality.
- Managed a portfolio of high-net-worth clients, ensuring their financial needs were met and exceeded.
- Enhanced customer satisfaction by providing personalized financial advice and tailored banking solutions.
- Assisted in the development of marketing campaigns for retail banking products, resulting in increased product awareness and adoption rates.
- Facilitated financial literacy workshops for local community members, promoting responsible money management habits and fostering goodwill toward the bank.
- Led efforts to implement mobile banking technology at the branch level, increasing client convenience while reducing operational costs.
- Mentored new hires on company policies, systems, and best practices to ensure successful integration into the team.
- Improved branch performance by effectively collaborating with team members to meet sales targets consistently.
- Analyzed customer feedback to identify opportunities for enhancing client satisfaction, implementing improvements accordingly.
- Coordinated special events designed to promote brand loyalty among customers such as holiday celebrations or product launches.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Followed up with customers to gather feedback and provide additional assistance.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Prepared contracts and related documentation according to strict standards.
- Networked to identify potential new clients and expand geographic territories.
- Supported businesses setting up joint ventures with investors in many markets.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Discussed financial options with clients and provided informed suggestions.
- Created and implemented strategic trading approaches.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Worked with clients and finance companies to find optimal solutions for financing.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
Grassroots Soccer
Detroit PAL
10.2017 - 10.2018
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies. K
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Built positive, productive training environments fostering team unity and camaraderie.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
- Established individual goals and monitored player performance to support achievement.
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
- Coordinated game and practice schedules within rigid training timeframes.
- Constructed detailed practice schedules that balanced skill development drills with tactical instruction sessions for optimal growth opportunities.
- Developed and led age- and ability-appropriate soccer training drills.
- Promoted sportsmanship values among players by emphasizing respect for opponents, officials, teammates, coaches, and themselves throughout each season.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Implemented injury prevention strategies, including proper warm-up routines and strength conditioning programs.
- Improved player behavior through modeling and disciplinary interventions.
- Improved team cohesion through regular team-building exercises and open communication channels among players.
- Communicated effectively with parents about player progress, expectations, and upcoming events or changes within the program.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Expanded the soccer program''s reach in the community by organizing outreach events and clinics for potential players and their families.
- Developed strong relationships with local schools, clubs, and organizations for talent scouting and recruitment purposes.
- Achieved consistent winning records with tactical game plans tailored to each opponent''s style of play.
- Established partnerships with local schools to scout and nurture young talent, expanding team's talent pool.
- Organized fundraising events to support team activities and community projects, strengthening bond between team and local community.
- Fostered positive and cohesive team culture, organizing team-building activities that improved communication and trust among players.
- Collaborated with coaching staff to share insights and strategies, creating more unified and effective coaching approach.
- Led community engagement initiatives, increasing team's visibility and support within local area.
- Developed strategic game plans that leveraged team's strengths against opponents' weaknesses, securing significant victories.
- Maintained high level of professionalism and compliance with all governing body regulations, ensuring team's reputation for integrity and fair play.
- Developed and delivered effective and engaging coaching sessions to improve performance.
Automotive Parts Sales Manager
Self Employed Sales Manager
04.2009 - 09.2015
- Streamlined internal processes to improve efficiency in order fulfillment, shipping, and returns management.
- Cultivated partnerships with local repair shops to increase referrals and drive additional business opportunities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Provided timely, insightful and accurate reports to upper management.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
Some College (No Degree) - Law
Universita Di Pisa Law School
Pisa ItalySkills
- Acumatica cloud ERP
- ERP (enterprise resource planning) software
- ERP JD Edwards and other industry leading platforms
- ERP configuration
- Customer Service champion
- Procedure implementation
- Problem solving
- Bridge person
- Communication optimization
- Interpretation and communication
- ERP System Knowledge
Accomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
French
Limited Working
Spanish
Full Professional
English
Native or Bilingual
Romanian
Native or Bilingual
Italian
Native or Bilingual
Interests
- Embracing outdoor adventures such as family hiking trips
- Volunteering with youth sports programs as a youth soccer coach
- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- Volunteering at local animal shelters and rescue organizations
- Enjoy participating in cancer walks for overall physical and mental well-being
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Growing herbs, vegetables, or fruits in home gardens
- Volunteering at community kitchens and food-related charities
- Committed to improving personal fitness through regular participation in pickleball, golf, running
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
- Reading
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy creating and following travel blogs and vlogs
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Woodworking
- Blogging/Vlogging
- DIY and Home Improvement
- Creative Writing
- Music
- Dance
- Crafting and DIY Projects
- Blogging
- Backpacking
- Hiking
- Playing Sports
- Gardening
- Volunteering
- Team Sports
- Volunteer Work
- Fundraising Events
Timeline
ERP
Vigel
07.2022 - Current
Retail Personal Banker
Comerica Bank
04.2019 - 06.2022
Grassroots Soccer
Detroit PAL
10.2017 - 10.2018
Writer/Independent Blogger
Self Employed Writer/Blogger
01.2017 - Current
Automotive Parts Sales Manager
Self Employed Sales Manager
04.2009 - 09.2015
Some College (No Degree) - Law
Universita Di Pisa Law School
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