Alexandru Isache
Houston,TX
Summary
Experienced IT professional with 13 years of expertise in Project Management and Information Security. Skilled in leading teams of up to 17 members to achieve customer satisfaction and professional goals. Committed to fostering teamwork, enthusiasm, and respect in the workplace for successful outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Information Security Analyst
FedEx
Amsterdam, Jakarta
02.2022 - 08.2024
- Utilized FedEx Internal framework checklist, aligned with ISO27001, NIST, PCI DSS standards to conduct global vendor risk assessments.
- Developed, reviewed, and enforced information security policies, standards, and guidelines to ensure compliance with relevant regulations and best practices
- Created and implemented training initiatives and awareness campaigns to foster understanding among employees regarding information security best practices, focusing on areas such as data protection, password management, and social engineering.
- Conduct internal security audits, monitor compliance with security policies and regulatory requirements, and provide recommendations for remediation.
- Contributed to the development, maintenance and execution of tools and processes aimed at streamlining and automating activities
- Ensured compliance to privacy regulations and contractual stipulations.
- Performed thorough analysis of data breaches.
Data Security and Privacy Consultant
IBM Romania
Bucharest
01.2017 - 07.2021
- Managed and led the DS&P Consultants team at Romania Delivery Center starting May 2018.
- Defined a baseline controls execution plan using the DS&P Framework for all account projects
- Collaborated with PMs and SRAs to accomplish Delivery Risk Assessments (DRA)
- Implemented remedial actions for risks and challenges arising from DS&P reviews, incidents, and other Lines of Defense activities
- Developed, implemented, and maintained the account Security Plan and processes in compliance with the Client's and IBM's security requirements
- Monitored and ensured compliance with client's information security regulations through contract analysis; efficiently communicated requirements to relevant account stakeholders.
- Led security compliance efforts to meet applicable regulations
- Document and communicate account incident response and breach notification procedures to the account team in alignment with IBM's standards and client needs
- Utilized breach and incident data to resolve widespread problems and enhance adherence throughout the account
- Trained and tested practitioners on compliance, policies, and secure handling of client information
- Accounted for and managed the document retention policy and secure storage of sensitive client information essential for service delivery.
- Evaluated and minimized risk by implementing effective security techniques to prevent data leakage
- Document and maintain a Risk/Incident Management Log while ensuring account/project leadership review.
Project Manager/Quality Control
IBM Romania
Bucharest
10.2012 - 06.2017
- Performed quality checks to ensure compliance with processes and procedures for incidents, changes, and problems.
- Reviewed various documents to identify errors and inconsistencies
- Reviewed and enhanced testing and deployment processes
- Analyzed processes to identify areas for service improvement
- Conducted comprehensive Project Management reviews
- Applied ITIL and CMMI framework to ensure customer's Quality standards were met
- Supported external audits and benchmarks
- Implemented internal quality assurance processes and performed regular internal audits.
Project Manager
IBM Romania
Bucharest
02.2016 - 01.2017
- Organized, led, and monitored daily activities
- Delivering software projects on time, within budget, and in adherence to quality standards
- Participated in budgeting, forecasting and reporting activities for the organization
- Identified and managed risks and issues
- Coordinated project activities to achieve key milestones efficiently
- Assisted clients in articulating their needs by providing effective coaching support
- Proactively gathers customer feedback and implements necessary actions.
- Managed critical incidents that arose during software development and integration projects with external vendors.
- Create, apply and improve documentation of project, processes, and schedules.
Service Implementation Manager
NCR
Bucharest
09.2010 - 08.2012
- Evaluated and directed business projects to achieve comprehensive solutions for Global Accounts.
- Contributed in the development of the rollout schedule
- Ensured projects met pre-defined time, cost and technical objectives through meticulous planning
- Efficiently prepare equipment inventory data to be uploaded into the Customer Services Contract for Services (CFS) system.
- Managed liaising between Logistics and Special Parts Handling departments, systematically coordinating Parts Plan requests and tracking progress till implementation
- Collaborated with NCR University team to meet training requirements
- Enhanced customer connectivity
- Coordinated account team and Global Service Solution Plus team
- Received sign off from different departments such as Business Operations Center Logistics, Training Center and field personnel to confirm their readiness for accepting service calls in the field.
- Transferred deliverable to life-cycle owner upon completion
- Managed activities after the start-up process
- Executed data gathering and identified team resources for effective installation processes
- Provided necessary billing data to appropriate parties
- Developed a Service Aid Mini Manual for customer engineers and executed an Account Support Plan
- Collaborated with Field Operations Managers to meet all training requirements
- Coordinated the efforts between the Account Team and Self Service Diagnostic Gateway team in Financial Solutions.
Education
Master in Management And Business Administration -
Academy of Economic Studies
Bucharest06.2006
University in Agricultural Economy -
Academy of Economic Studies
Bucharest06.2004
Skills
- Adaptability and Flexibility
- Compliance Monitoring
- Business Continuity
- Reporting and documentation
- Resource Allocation
- Information Protection
- Data Security
- Decision-Making
- Teamwork and Collaboration
Certification
- (ISC)2- Certified Information Systems Security Professional, 2023
- CompTIA Security + Certification, 2023
- Certified Internal Auditor for Information Security Management System ISO27001, TUV Austria, 2019
- Data Security and Privacy- Access management, Workplace Security, IBM, 2017
- ITIL V3 Foundation Certificate in IT Service Management, External Party, 2014
Hobbies
Backcountry Skiing, Running, Football
Languages
English
Full Professional
Romanian
Full Professional
Spanish
Professional
French
Elementary
Timeline
Senior Information Security Analyst
FedEx
02.2022 - 08.2024
Data Security and Privacy Consultant
IBM Romania
01.2017 - 07.2021
Project Manager
IBM Romania
02.2016 - 01.2017
Project Manager/Quality Control
IBM Romania
10.2012 - 06.2017
Service Implementation Manager
NCR
09.2010 - 08.2012
Master in Management And Business Administration -
Academy of Economic Studies
University in Agricultural Economy -
Academy of Economic Studies