Alexandru Mociran
Lincolnwood,IL
Summary
Dynamic and compassionate professional with extensive experience at Prospect Airport Services, excelling in cultural sensitivity and conflict resolution. Demonstrated success in enhancing passenger satisfaction through effective communication and organizational skills. Proven track record in implementing strategies that significantly reduce customer wait times, alongside expertise in first aid and cash management. Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Assistant
Prospect Airport Services
2022.12 - Current
- Assisted passengers in need of wheelchairs off of their planes through immigration and retrieving their luggage while providing excellent customer service.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Assisted passengers in need of wheelchairs in checking their luggage and assisted the passengers through TSA in getting to their departing flight.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Escorted handicapped passengers from terminal to aircraft.
- Developed and implemented strategies to minimize customer wait times.
- Provided boarding assistance to elderly, sick or injured people.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Answered questions regarding flight schedules, travel routes and arrival times.
Education
Bachelor of Computer Science - Computer Science And Programming
06.2026
- Federal Pell Grant Scholarship Recipient
- State of IL MAP Grant Scholarship Recipient
- Chicago Promise Scholarship Recipient
- 3.5 GPA
High School Diploma -
06.2022
- 4.3 GPA
- Awarded International Baccalaureate Award
- Completed AP courses in AP Computer Science, AP US History, AP Statistics, AP Physics
- Research Project: International Baccalaureate Personal Project
Skills
- Cultural Sensitivity
- Conflict resolution techniques
- Strong Organization
- Sales expertise
- VIP support
- Cash Management
- First Aid Training
- Data entry proficiency
- Time management expertise
Accomplishments
- Lost a significant amount of weight
- Implemented strong discipline into my life
- Created a customized workout routine
- Created a customized nutrition plan
- Helped multiple friends and family with personalized training routines and nutrition plans
- Exceptional care for my type 1 diabetes
- Created a workout routine around my knee issues
Certification
- CPR/AED: Adult, Child, Infant + Standard First Aid (BLS) Certified
- Awaiting to complete IFPA Fitness Personal Trainer Certificate
Additional Information
Individual with exceptional discipline and a strong will to learn. Always striving to become better and has the motivation to help people overcome obstacles in their fitness journey and to better their overall well-being with their lives.
Languages
English
Native or Bilingual
Romanian
Full Professional
Spanish
Limited Working
Timeline
Passenger Service Assistant - Prospect Airport Services
2022.12 - Current
DePaul University - Bachelor of Computer Science, Computer Science And Programming
William Howard Taft High School - High School Diploma,
- CPR/AED: Adult, Child, Infant + Standard First Aid (BLS) Certified
- Awaiting to complete IFPA Fitness Personal Trainer Certificate
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