Alexandru Nita

The purpose of the role is to coordinate the steady state delivery to multiple client accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction.

The main focus of the role:

- Delivering services that meets SLA and delights the customer

- Achieving productivity improvements and cost control

- Assisting the Service Delivery Manager in the transforming and growing the business

- Responsible for the effective co-ordination of external/ internal queries/ escalations

- Support of asset management database to agreed data quality levels

- Responsible for co-ordination end to end MACD Move, Add, Change, Delete

- Liaise between customer, Client Supply Chain and logistics teams

- Service Improvement Planning including Root Cause Analysis

- Co-ordinate and gather Financial Data for monthly billing reconciliation

- Maintain customer relationships

- Participate in User Acceptance Test and support the onboarding of new tasks, tools, reports.

- Work collaboratively with different teams to ensure effectiveness of daily activity.

Useful skills gained:

• Microsoft Excel
• SAP GUI

Main key responsibilities:

• Follow well-documented instructions, related to product classification, review of compliance documents, communication with the Selling partners or Stakeholders.
• Audit the Amazon website and identify dangerous, prohibited, restricted/regulated and non-compliant products
• Meet productivity and quality metrics as well as contribute to team and business goals
• Operate as per priorities established by line manager in accordance with business requirements
• Identify and propose process/quality improvement opportunities related to Product Compliance processes.

Main key responsibilities:

• Working with supported area to ensure the monitoring of all contacts and service levels on a real-time basis, redirecting resources and work where appropriate and allocating non-demand activities to ensure the achievement of service level targets.
• Liaise with operations team leaders and staff to resolve staffing issues as they arise.
• Ensure that all orders, tasks, quotes and other requests are responded to within a timely manner