Alexandryea Stebbins
Kalispell,MT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The State Bank
02.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Personal Banker III
First National Bank Of Texas
05.2017 - 06.2019
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Reconciled customer accounts and balanced daily transactions.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Activated new accounts and issued customer identification numbers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Greeted customers and delivered information about new account processes.
- Maintained customer records and updated account information.
Assistant Manager
Subway
07.2012 - 04.2017
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Education
River Valley High School
Mohave Valley, AZSkills
- Account Management
- Report Generation
- Computer Skills
- Account Updates
- Customer Service
- Conflict Resolution
- Customer Relations
- Multi-line phone talent
Timeline
Customer Service Representative
The State Bank
02.2021 - 04.2022
Personal Banker III
First National Bank Of Texas
05.2017 - 06.2019
Assistant Manager
Subway
07.2012 - 04.2017
River Valley High School
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