Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Alexanne Bobo

Union Grove

Summary

Detail-oriented with demonstrated excellence in reception and administration. Excel at providing proactive customer service with strong human skills.

Overview

13
13
years of professional experience

Work History

Territory Manager

DEMDACO
06.2024 - Current
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Attended trade shows and industry events to promote company products and services. Atlanta Market
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Manage over 400 accounts.
  • Create eye catching emails and flyers.
  • Achieved new prospects and turned them into customers.


Owner

Market House
11.2021 - 12.2023
  • Managed day-to-day business operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and motivated employees to perform daily business functions.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Issued receipts and processed refunds, credits or exchanges.
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Front Desk Medical Receptionist

Maynor & Mitchell Eye Center
02.2020 - 04.2020
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Verified surgery benefits.
  • Updated patients chart.
  • Worked with Compulink, Clear Wave, and Solution Reach software.
  • Interacted with customers upon check-in.

First Impressions Coordinator

Thrive At Jones Farm
11.2019 - 03.2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Collected payments from residents
  • Scheduled office meetings and client appointment
  • Operated multi-line telephone system to independently handle over calls each day
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Kept reception area clean and neat to give visitors positive first impression
  • Entered daily data in computer systems and documented daily activities

Server

Cherokee Ridge Country Club
01.2018 - 08.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Planned corporate and social events
  • Set dining tables to prepare for diverse types of events and follow strict service standards

Runner

Jamison Money Farmer
08.2016 - 12.2016
  • Maintained accurate logs of all deliveries and trips
  • Ran errands for various employees throughout company, including in office folders
  • Delivered both postal and interdepartmental mail to employees after sorting tasks were completed
  • Directly interacted with customers and employees in pleasant manner
  • Monitored supplies of key inventory items, including bathroom stock and stock of office supplies

Sales Associate

Generations Footwear
10.2013 - 05.2014
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Prepared merchandise for sales floor by pricing or tagging
  • Assisted customers from selection to point of sale to fulfillment

Production Associate

Bobo Engineering Inc.
05.2011 - 08.2011
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Kept reception area clean and neat to give visitors positive first impression
  • Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
  • Received and routed business correspondence to correct departments and staff members
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Assembled wire harness components for major industres, i.e. medical, automotive, fire suppression

Education

CNPR
08.2021

Bachelor of Science - Human Environmental Sciences

The University of Alabama
Tuscaloosa, AL
12.2017

High School Diploma -

Arab High School
Arab, AL
05.2014

Skills

  • Communications Skills
  • Guest Relations Management
  • Point of Sale Knowledge
  • Microsoft Excel, Powerpoint, Word Knowledge
  • Event Planning and Coordinating
  • Social Media Knowledge
  • New Business Launch
  • Sales
  • Scheduling
  • Inventory Control
  • Invoicing
  • Staff Management

REFERENCES

  • Lorianne McKelvey, Surgical Technologist Huntsville Hospital
  • Barkley Martin, General Manager

Cherokee Ridge Country Club

4000 Cherokee Ridge Drive

Union Grove, AL 35175

256-498-5000

  • Kim Holmes, Owner/Operator

Generations Footwear

580 N. Brindlee Mountain Parkwary

Arab, AL 35016

256-586-0304

Timeline

Territory Manager

DEMDACO
06.2024 - Current

Owner

Market House
11.2021 - 12.2023

Front Desk Medical Receptionist

Maynor & Mitchell Eye Center
02.2020 - 04.2020

First Impressions Coordinator

Thrive At Jones Farm
11.2019 - 03.2020

Server

Cherokee Ridge Country Club
01.2018 - 08.2019

Runner

Jamison Money Farmer
08.2016 - 12.2016

Sales Associate

Generations Footwear
10.2013 - 05.2014

Production Associate

Bobo Engineering Inc.
05.2011 - 08.2011

CNPR

Bachelor of Science - Human Environmental Sciences

The University of Alabama

High School Diploma -

Arab High School

Similar Profiles

CREATE PROFILE
Alexanne Bobo