Alexarey Duplantis
Lowell,MA
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
11
11
years of professional experience
Work History
Care Giver
NFI
Wilmington, MA
02.2022 - Current
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
- Coordinated transportation services for clients when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Accompanied clients to social events such as movies or plays.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Delivery Driver
Amazon
Nashua, NH
07.2020 - 02.2022
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Cashier
Walgreens
Lowell, Massachusetts
05.2018 - 07.2020
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Shift Manager
McDonald’s
Lowell
01.2014 - 11.2018
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Trained new employees on company policies, procedures, and job responsibilities.
- Inspected work areas regularly for cleanliness and organization standards.
- Resolved conflicts between staff members in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
High School Diploma -
Lowell High School
Lowell, MA07-2016
Skills
- Documentation
- Meal Preparation
- ADL Assistance
- Behavioral Management
- Compassionate client care
- Incident Reporting
- HIPAA Compliance
- Basic Housekeeping
- Progress Documentation
- Client documentation
- Problem-Solving
- Multitasking and Organization
- Medication and Appointment Reminders
- Behavior redirection
- First aid and safety
- Spanish Fluency
- Medication Administration
- Daily living assistance
Timeline
Care Giver
NFI
02.2022 - Current
Delivery Driver
Amazon
07.2020 - 02.2022
Cashier
Walgreens
05.2018 - 07.2020
Shift Manager
McDonald’s
01.2014 - 11.2018
High School Diploma -
Lowell High School