Alexas Kessler
Madison,OH
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Adult Caregiver
Arcadia Health Care
12.2023 - Current
- Enhanced patient well-being by providing compassionate and attentive care.
- Assisted patients with daily living activities for improved quality of life.
- Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
Driver / Customer Service
Door Dash
08.2021 - Current
- Deliver high quality, in-person customer support as an independent food delivery driver
- Ensure timely delivery to build brand loyalty, accept payments, and follow procedures
- Work independently in a minimally structured environment and remain flexible, calm, and dependable.
- Maintained accurate logs of vehicle inspections and repair status.
- Verified the contents of inventory loads against shipping papers.
Resident Care Provider
Private Duty Care
06.2017 - 12.2023
- Help residents with cleaning their living areas, check inventory to ensure supply availability and complete outdoor projects
- Cook meals, help care for pets, transport them to physician appointments, and document activities and conditions electronically
- Provided assistance with daily activities such as bathing, grooming, dressing, and eating.
- Monitored vital signs including temperature, pulse and respiration.
- Administered medications and treatments according to physician orders.
- Maintained accurate records of care provided, changes in condition, medications administered and other pertinent information.
Manager in Training
Applebee's Neighborhood Grill & Bar
07.2023 - 10.2023
- Conducted performance appraisals to monitor employee progress.
- Provided coaching and mentoring to team members on a regular basis.
- Created reports detailing process improvements, cost savings initiatives, and customer satisfaction results.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Worked closely with customers to understand needs and resolve diverse issues.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Attended meetings and educational webinars to attain knowledge and competency to succeed in evolving market landscape.
Server / Trainer /Bartender
Applebee's Neighborhood Grill & Bar
02.2023 - 10.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on the cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Sales Associate /Manager's Assistant
Pandora Jewelry
02.2022 - 11.2022
- Assist customers with jewelry selection and purchases, promote jeweler, accept payments, and provide customer service
- Stock merchandise in display cases, answer questions, resolve customer concerns, and report issues to management
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
Server / Customer Service
Denny's
05.2018 - 01.2020
- Greeted customers, answered questions regarding menu, took and served drink and food orders, and upsold products
- Ensured customer satisfaction, cleaned tables, delivered checks, accepted payments, and provided exceptional customer service
- Stocked supplies, answered inbound calls for to-go orders, completed end of day reports, and trained employees.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Shift Leader / Server / Customer Service
Denny's
07.2017 - 05.2018
- Answered inbound phone calls for to-go orders, supervised staff, and resolved customer complaints
- Counted and ordered inventory, created schedule, counted cash drawers, trained staff, and stocked supplies
- Completed end of day reports, kept restaurant clean and organized, and seated and took and served food and drink orders.
Site Manager
Spire Institute
01.2014 - 04.2016
- Ensured compliance with safety protocols, regulations and standards.
- Monitored job progress to ensure quality standards were met.
- Coordinated workflow between departments to maximize productivity.
- Responded promptly to customer inquiries or complaints.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
Education
Associate of Science Degree / Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy
01.2022
High School Diploma -
Auburn Career Center
Concord, OH05.2017
High School Diploma -
Madison High School
Madison, OH03.2017
Skills
- Team player who maintains productivity in fast-paced environments without missing a deadline
- Manage time and priorities in multitask environments
- Strong written and verbal communication skills
- Communication Platforms – MS Teams, Zoom, Skype, Google Meet
- Microsoft Office Applications – MS Word, MS Excel, MS PowerPoint, MS Outlook
- Typing Speed – 37 WPM
- Effective communication
- HIPAA Compliance
- Staff Development
- Account Management
- Care Plan Development
Certification
- First Aid
- CPR
- ServSafe Manager Certifications
Timeline
Adult Caregiver
Arcadia Health Care
12.2023 - Current
Manager in Training
Applebee's Neighborhood Grill & Bar
07.2023 - 10.2023
Server / Trainer /Bartender
Applebee's Neighborhood Grill & Bar
02.2023 - 10.2023
Sales Associate /Manager's Assistant
Pandora Jewelry
02.2022 - 11.2022
Driver / Customer Service
Door Dash
08.2021 - Current
Server / Customer Service
Denny's
05.2018 - 01.2020
Shift Leader / Server / Customer Service
Denny's
07.2017 - 05.2018
Resident Care Provider
Private Duty Care
06.2017 - 12.2023
Site Manager
Spire Institute
01.2014 - 04.2016
Associate of Science Degree / Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy
High School Diploma -
Auburn Career Center
High School Diploma -
Madison High School
- First Aid
- CPR
- ServSafe Manager Certifications
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