Alexas Rocha
Humble,TX
Summary
Excited to find a full-time position and utilize my education in the job field.
Overview
3
3
years of professional experience
Work History
Bartender Trainer
Lupe Tortilla
03.2022 - Current
- Assisted in hiring top talents and trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to set financial goals for the bar department, developing strategies to optimize profits without compromising quality or service standards.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
Dining Room Coordinator
Lupe Tortilla
03.2022 - Current
- Streamlined table turnover rate by effectively communicating with waitstaff and promptly addressing customer needs.
- Assisted management in staff scheduling, ensuring optimal coverage during peak meal times and special occasions.
- Spearheaded efforts to maintain a safe dining environment by overseeing compliance with health codes and safety regulations.
- Coordinated dining service with other departments.
- Optimized workflow processes between front-of-house and back-of-house staff, resulting in improved overall restaurant efficiency.
Gelato Artisan
ICE NY
05.2021 - 03.2022
- Prepared for daily operations by stocking items, sanitize surfaces, and prepare the fresh ingredients.
- Managed the inventory and prepare a spreadsheet for the owner to order daily supplies.
- Created unique flavors and artistic designs to incorporate into the menu and enhance customer's experience.
- Completed the end-of-day register procedures by ensuring the cash was properly calculated and all receipts were balanced.
- Elevated customer's satisfaction through personalized interactions while explaining the flavors and history of the company.
Education
Associate of Arts - Business Management
Lone Star College System
Spring, TX05.2025
High School Diploma -
Humble High School
Humble, TX05.2021
Skills
- Food Safety Training
- Employee Coaching
- Alcohol Safety Regulations
- Cash handling proficiency
- Staff Scheduling
Timeline
Bartender Trainer
Lupe Tortilla
03.2022 - Current
Dining Room Coordinator
Lupe Tortilla
03.2022 - Current
Gelato Artisan
ICE NY
05.2021 - 03.2022
Associate of Arts - Business Management
Lone Star College System
High School Diploma -
Humble High School