Alexas Da silva
Los Angeles,CA
Summary
Compassionate and detail oriented professional with experience in client support, case management, administrative coordination, and early childhood education. Skilled at building strong relationships, maintaining accurate documentation, communicating effectively under pressure, and providing exceptional support to individuals and families. Recognized for organization, empathy, and problem solving while collaborating with diverse teams in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Teacher Assistant
CSUN Child & Family Studies Center (Lab School)
Northridge, CA
08.2025 - 01.2026
- Supported classroom routines for children ages 2-4 in an inclusive, play-based environment.
- Implemented strategies for emotional regulation, social interaction, and positive reinforcement.
- Observed and assessed children's behavior to identify strengths and developmental progress.
- Collaborated with lead teachers to create lesson plans and document child progress.
- Built relationships with children through attunement, patience, and reflective listening.
CaseManagerPropertyDamageDivision
HillstonlawPC
Los Angeles, CA
02.2023 - 09.2024
- Facilitated client communication after car accidents to clarify next steps and alleviate stress.
- Actively listened to client concerns, providing updates and reassurance during overwhelming situations.
- Coordinated information flow between clients, insurance adjusters, and attorneys to ensure case progression.
- Connected clients with essential resources like rental car companies, body shops, and repair services.
- Maintained organized records and documentation to deliver accurate information to clients.
- Developed strong patience and professional boundaries while managing frustrated client interactions.
- Engaged in 40 hours per week, totaling 2,800 hours of client-facing support.
PremiumGuestServices
LosAngelesDodgers
Los Angeles, CA
03.2018 - 10.2022
- Assisted guests during games with seating issues, questions, and unexpected situations.
- Maintained composure while working with VIP guests, stadium executives, and celebrities.
- Resolved tense moments by responding calmly and finding quick, effective solutions.
- Adapted communication style to suit diverse guests, enhancing confidence and interpersonal skills.
- Addressed late seating and access concerns to ensure guest satisfaction.
- Logged over 2,100 hours of service in a part-time role averaging 30-40 hours per week.
Marketingstaff
LosAngelesClippers
Los Angeles, CA
10.2019 - 05.2020
- Resolved seating access issues for fans through effective communication and quick solutions.
- Facilitated setup of interactive stations, enhancing community engagement in a dynamic environment.
- Acted as arena ambassador, building confidence in professional communication with diverse groups.
- Accumulated 500 hours of experience, averaging 20 hours per week.
Seller
LosAngelesKings50/50
Los Angeles, CA
08.2017 - 04.2018
- Engaged face-to-face with fans to foster connections and build rapport.
- Encouraged fan participation in charity fundraising, enhancing motivation and clarity of purpose.
- Collaborated within a team to achieve daily goals, emphasizing communication and accountability.
- Assisted in raising over $50,000 for charitable causes, reinforcing commitment to community support.
ClientRelationAssistant
UNIVERSARTGALLERY
Venice, CA
08.2011 - 10.2015
- Welcomed customers as primary point of contact, enhancing communication and care.
- Answered calls, scheduled appointments, and relayed messages between clients and management.
- Organized workflow and resolved customer needs, improving patience and attention to detail.
- Balanced client requests with business priorities, developing skills in boundary setting and professionalism.
Education
Bachelor of Family & Consumer Sciences - Minor in Family Studies
California State University Northridge (CSUN)
12-2025
Skills
Core Competencies
- Client Support
- Administrative Support
- Documentation & Record Management
- Communication & Relationship Building
- Organization & Time Management
- Problem Solving & Conflict Resolution
- Microsoft Office Suite
- Google Workspace
- Canva
- Zoom
- CPR & First Aid Certified
- English (Fluent)
- Portuguese (Fluent)
- Spanish (Conversational)
SPECIALIZEDSKILLS
English (fluent), Portuguese (fluent), & Spanish (conversational)
Timeline
Teacher Assistant
CSUN Child & Family Studies Center (Lab School)
08.2025 - 01.2026
CaseManagerPropertyDamageDivision
HillstonlawPC
02.2023 - 09.2024
Marketingstaff
LosAngelesClippers
10.2019 - 05.2020
PremiumGuestServices
LosAngelesDodgers
03.2018 - 10.2022
Seller
LosAngelesKings50/50
08.2017 - 04.2018
ClientRelationAssistant
UNIVERSARTGALLERY
08.2011 - 10.2015
Bachelor of Family & Consumer Sciences - Minor in Family Studies
California State University Northridge (CSUN)