Alexa Smith
Allen,TX
Summary
Dedicated and resourceful worker with excellent experience in customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality and accuracy. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Private Flight Attendant and Family Assistant
Ultra High Net-worth Confidential Individual
Dallas, Texas / Worldwide
10.2019 - Current
- Created welcoming and comfortable environment while maintaining professionalism and discretion for owner and guests
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Oversaw personal and professional calendars and coordinated appointments for future events
- Entrusted to handle confidential and sensitive information and situations in professional matter
- Networked and developed relationships with businesses and individuals globally
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations restaurant reservations, activities and car services
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Provided multifaceted services to owner and guests by running errands, organizing and attending events for support, completing complicated tasks and preparing and maintaining schedules
- Served as point of contact of owner for all things while traveling
- Managed Global Express 75000 Aircraft inventory and vacation home staff, inventory and maintenance
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
- Maintained accurate and up-to-date records and preferences of owner and guests
Flight Attendant
American Airlines
Dallas, TX / Worldwide
05.2018 - 11.2019
- Ensured safety and comfort of customers onboard aircraft
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Worked as cohesive team with all crew members to accomplish duties
- Resolved passenger conflicts and medical emergencies during flights
- Used excellent customer service skills in addressing passengers' needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Adapted to unfamiliar environments daily
Lead Server & Bartender
Sassy’s Red House
Fayetteville, AR
05.2015 - 10.2017
- Provided managerial support and coverage as needed
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory
- Detail-oriented with ability to multi-task and prioritize efforts in high-stress environment
- Cultivated warm relationships with regular customers.
- Teamwork with fellow staff through effective communication to achieve successful daily operation
- Handled difficult situations with positive attitude and quick decision-making
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
- Increased sales significantly by upselling higher-end products to customers
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Coordinator
ECRM / CSR
Dallas, TX
02.2016 - 02.2016
- Assisted 20+ companies showing merchandise in organizing and displaying product efficiently to increase sales
- Worked closely with company representatives to schedule meeting and showing times
- Communicated with other ECRM staff to maintain organization and needs of buyers and sellers
Education
Bachelor of Arts - Theatre Design
University of Arkansas, Fayetteville
Fayetteville, AR05.2017
Skills
- Guest Services and Assistance
- Interpersonal Communication Skills
- Meticulous Attention to Detail
- Ability to Work Under Pressure
- Multitasking
- Problem Resolving
- Time Management
- Stock Maintenance
- Scheduling
- Phone and Email Communication Skills
- Cash Management
- Event Planning
Timeline
Private Flight Attendant and Family Assistant
Ultra High Net-worth Confidential Individual
10.2019 - Current
Flight Attendant
American Airlines
05.2018 - 11.2019
Coordinator
ECRM / CSR
02.2016 - 02.2016
Lead Server & Bartender
Sassy’s Red House
05.2015 - 10.2017
Bachelor of Arts - Theatre Design
University of Arkansas, Fayetteville