Alexa Smith

Allen,TX

Summary

Dedicated and resourceful worker with excellent experience in customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality and accuracy. Dependable and quick-learning team player with effective communication and organization skills.

Overview

years of professional experience

Work History

Private Flight Attendant and Family Assistant

Ultra High Net-worth Confidential Individual

10.2019 - Current

Created welcoming and comfortable environment while maintaining professionalism and discretion for owner and guests
Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
Oversaw personal and professional calendars and coordinated appointments for future events
Entrusted to handle confidential and sensitive information and situations in professional matter
Networked and developed relationships with businesses and individuals globally
Coordinated international and domestic travel logistics including flight itineraries, hotel reservations restaurant reservations, activities and car services
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
Provided multifaceted services to owner and guests by running errands, organizing and attending events for support, completing complicated tasks and preparing and maintaining schedules
Served as point of contact of owner for all things while traveling
Managed Global Express 75000 Aircraft inventory and vacation home staff, inventory and maintenance
Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
Maintained accurate and up-to-date records and preferences of owner and guests

Flight Attendant

American Airlines

05.2018 - 11.2019

Ensured safety and comfort of customers onboard aircraft
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
Worked as cohesive team with all crew members to accomplish duties
Resolved passenger conflicts and medical emergencies during flights
Used excellent customer service skills in addressing passengers' needs.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Adapted to unfamiliar environments daily

Lead Server & Bartender

Sassy’s Red House

05.2015 - 10.2017

Provided managerial support and coverage as needed
Oversaw daily operations of service team, delegated tasks, and trained new staff
Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory
Detail-oriented with ability to multi-task and prioritize efforts in high-stress environment
Cultivated warm relationships with regular customers.
Teamwork with fellow staff through effective communication to achieve successful daily operation
Handled difficult situations with positive attitude and quick decision-making
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
Increased sales significantly by upselling higher-end products to customers
Addressed and resolved customer complaints and issues to increase satisfaction and establish trust
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Coordinator

ECRM / CSR

02.2016 - 02.2016

Assisted 20+ companies showing merchandise in organizing and displaying product efficiently to increase sales
Worked closely with company representatives to schedule meeting and showing times
Communicated with other ECRM staff to maintain organization and needs of buyers and sellers

Education

Bachelor of Arts - Theatre Design

University of Arkansas, Fayetteville

Fayetteville, AR

05.2017

Skills

Guest Services and Assistance
Interpersonal Communication Skills
Meticulous Attention to Detail
Ability to Work Under Pressure
Multitasking
Problem Resolving

Time Management
Stock Maintenance
Scheduling
Phone and Email Communication Skills
Cash Management
Event Planning

Timeline