Hi, I’m
Alex Lobendahn Asuncion
Hondo,TX
Summary
Experienced with customer service and cash handling. Utilizes attention to detail to ensure accurate fuel transactions and clean environment. Track record of maintaining safety standards and assisting customers effectively.
Overview
13
years of professional experience
1
Certification
Work History
QuikTrip
Clerk
06.2024 - Current
Job overview
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Managed merchandise displays within the convenience store area; driving impulse purchases from visitors.
- Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
NSCL
Home Health Care Aide
06.2022 - Current
Job overview
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Collaborated with interdisciplinary healthcare teams to develop personalized care plans that met individual patient needs.
Golden Chick
Shift Manager
06.2023 - 07.2024
Job overview
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
VXI Global Solutions
Account Specialist
04.2021 - 02.2023
Job overview
- Company Overview: Remote
- Reviewing content to determine if it violates any laws or regulations, such as those pertaining to hate speech, bullying, or harassment
- Reviewing content for bias or discrimination against specific groups of people based on age, race, religion, disability status, sexual orientation, or gender identity or expression
- Make changes to accounts including keeping contact information up to date
- Contributes to customer retention by strengthening relationships through account management and maintenance
- Remote
Rev.com
Freelance Transcriptionist
02.2022 - 12.2022
Job overview
- Company Overview: Remote
- Submitting completed drafts to clients and correcting any errors as per their feedback
- Adhering to all confidential guidelines and respecting sensitive information
- Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies
- Understanding client specifications and noting any formatting or notation requests prior to completing the transcription
- Remote
Ibex
Technical Support Representative
12.2019 - 02.2021
Job overview
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Fielded average of 10 inbound phone calls to deliver effective support and remotely resolve service issues a hour
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Resolved issues with systems, hardware and telephones quickly and accurately
- Submitted service tickets for equipment maintenance requests
QVC
Customer Support Representative
07.2018 - 12.2019
Job overview
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts
- Responded to customer requests for products, services and company information
- Recommended QVC products and services to customers, thoroughly explaining details
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Answered customer telephone calls promptly to avoid on-hold wait times
McDonald's
Crew Trainer
12.2017 - 12.2019
Job overview
- Maintained current knowledge of all team position requirements
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Taught new team members correct procedures for all areas of operations
- Greeted all customers with smile and provided friendly service to professionally handle every need
- Prepared and cooked food orders for customers by noting customizations and portion sizes
Shirokiya Japan Village Walk
JVW Scout/Cook
01.2016 - 12.2017
Job overview
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes
- Used cash registers and calculators to prepare bills, accept payments and make change
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Checked identification to enforce age regulations for alcoholic beverages
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
Rock Island Cafe
Prep Cook/Line Cook
10.2014 - 10.2016
Job overview
- Assisted chef with planning easy but elegant appetizers to spark customer interest
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
Hawaii Pro Photography
Photography Assistant
06.2013 - 02.2015
Job overview
- Downloaded images and provided artistic and technical image manipulation in Adobe Creative Suite
- Reviewed images and selected best frames to present in client portfolio for purchase
- Planned and prepared for all on-location and studio shoots
- Managed schedule by assessing daily assignments and coordinating duties with photographers
- Selected and set up appropriate props, backdrops and lighting
Malama Mauna Lua
Office Assistant
06.2012 - 08.2013
Job overview
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Education
Hawaii Job CorpsWaimanalo, HI
Certificate from Office Administration And Finance
10-2013
Waipahu High SchoolWaipahu, HI
High School Diploma
06.2013
Skills
- Administrative support
- Customer satisfaction
- Telephone etiquette
- Cash management
- Verbal and written communication
- Database entry
- Vendor relations
- Staff training experience
- Shelf restocking
- Assignment delegation
Certification
- Office Administration and Finance, 07/01/13, Present
- Driver's License, Non-CDL Class C
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Clerk
QuikTrip
06.2024 - Current
Shift Manager
Golden Chick
06.2023 - 07.2024
Home Health Care Aide
NSCL
06.2022 - Current
Freelance Transcriptionist
Rev.com
02.2022 - 12.2022
Account Specialist
VXI Global Solutions
04.2021 - 02.2023
Technical Support Representative
Ibex
12.2019 - 02.2021
Customer Support Representative
QVC
07.2018 - 12.2019
Crew Trainer
McDonald's
12.2017 - 12.2019
JVW Scout/Cook
Shirokiya Japan Village Walk
01.2016 - 12.2017
Prep Cook/Line Cook
Rock Island Cafe
10.2014 - 10.2016
Photography Assistant
Hawaii Pro Photography
06.2013 - 02.2015
Office Assistant
Malama Mauna Lua
06.2012 - 08.2013
- Office Administration and Finance, 07/01/13, Present
- Driver's License, Non-CDL Class C
Hawaii Job Corps
Certificate from Office Administration And Finance
Waipahu High School
High School Diploma
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