Anastasia Simjanoski
Sterling Heights,MI
Overview
9
9
years of professional experience
Work History
Marketing Coordinator/Front Office Administrator
Express Employment Professionals
05.2024 - Current
- Developed and executed targeted marketing campaigns to attract top-tier talent and expand the firm’s candidate pipeline, resulting in a 25% increase in qualified leads.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Monitored KPIs and performance metrics for marketing campaigns, preparing detailed reports to guide strategy adjustments and demonstrate ROI.
- Managed front desk operations, serving as the first point of contact for clients, candidates, and vendors, ensuring a professional and welcoming environment.
- Handled high-volume phone and email communications, efficiently routing inquiries to the appropriate team members and maintaining a 95% satisfaction rating from candidates and clients.
- Streamlined office procedures, including file management, supply inventory, and vendor relations, improving overall operational efficiency by 15%.
- Collaborated with HR to ensure seamless integration of benefits administration into the payroll system, providing accurate deductions and streamlined processes.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
Customer Relations and Service/Sales Cashier
Mannino’s Bakery
10.2016 - 05.2024
- Provided exceptional customer service, greeting and assisting customers with product selections, special orders, and inquiries to ensure a positive shopping experience.
- Upsold bakery products, promoting seasonal items and specialty goods to boost sales by 15% during peak periods.
- Trained new associates in all areas of store operations, monitor their progress, and coach as needed.
- Collaborated with over 25+ team members in an effort to effectively service the customer
- Processed approximately 100+ financial transactions on a daily basis and balanced cash drawers.
- Tracked and managed inventory levels, assisting in restocking shelves and monitoring product freshness to reduce waste by 10%.
- Handled customer complaints and feedback professionally, resolving issues promptly to maintain a 95% satisfaction rating.
Audio Quality Assurance Inspector – Contingent
MarchingOrder
04.2023 - 06.2023
- Conducted thorough inspection to ensure optimal quality of audio, pronunciation, and clarity of graduate’s names
- Conducted timely audio inspections for approximately 5,000 names weekly
- Collaborated with audio engineers by marking errors in the audio provided for inspection
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Associate
Macedonian Cultural Center
10.2015 - 10.2016
- Worked in a team of about 5 staff members and communicated how to set up special events in the banquet hall.
- Set up place settings, décor, special seating arrangements for events such as birthdays, graduations, weddings, anniversary parties, and baby showers.
- Served meals to large numbers of parties which included family style, buffet, plated dinners, and beverages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor of Business Administration - Marketing
Walsh College
Troy, MI03.2022
Skills
- Moodle
- Canvas
- Time Management Skills
- Social media strategy
- Payroll processing
- Payroll adjustments
- Content development
- Web analytics
Timeline
Marketing Coordinator/Front Office Administrator
Express Employment Professionals
05.2024 - Current
Audio Quality Assurance Inspector – Contingent
MarchingOrder
04.2023 - 06.2023
Customer Relations and Service/Sales Cashier
Mannino’s Bakery
10.2016 - 05.2024
Associate
Macedonian Cultural Center
10.2015 - 10.2016
Bachelor of Business Administration - Marketing
Walsh College