Alexaundrea Butler

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.

• Book available freight in a cost effective manner

• Specializing in both cross border and intra Canadian and Mexican shipments
• Source and negotiate with carrier base to move available loads (Truckload, Flatbed, and Intermodal)
• Schedule pick-up and delivery appointment times
• Communicate effectively with carriers and build carrier relationships
• Build strong liaison relationships with customer base:
• Maintain reliable communications with customers regarding changes in pick-up and delivery schedules and potential service failures
• Communicate customer problems, needs, leads and inquiries to the sales force
• Quote customers on new lanes when requested
• Recommend process improvements and implement once approved
• Maintain and update accurate information in company’s operating systems
• When possible, pre-plan the use of carriers and equipment for efficiency
• Assist in P.O.D. retrieval
• Understand and supporting goals, policies and procedures
• Maintain confidentiality of company information

• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Generated documentation and information required for customer shipments.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Tracked orders and notified customers of status or potential delays.