Alexa Ziler
Akron,OH
Summary
Detail-oriented individual with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Billing Error Dispute Specialist
Concora Credit
05.2024 - Current
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collected, arranged, and input information into database system.
- Improved case resolution rates through detailed documentation and timely followups.
- Exceeded performance targets consistently by maintaining a high level of focus and dedication to case resolution efforts.
- Consistently met or exceeded performance metrics for case resolution, accuracy, and timeliness through diligent attention to detail and commitment to excellence in the field of financial investigation.
Server
First Watch
01.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server Trainer
Longhorn Steakhouse
03.2021 - 12.2023
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Pharmacy Technician
Giant Eagle
08.2018 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
No Degree -
Kent State University
Kent, OH05.2030
Skills
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Attention to Detail
- Customer Service
- Time Management
- Teamwork and Collaboration
- Team Leadership
- Data Entry
- Scheduling
- Problem-Solving
- Multitasking and Organization
Timeline
Billing Error Dispute Specialist
Concora Credit
05.2024 - Current
Server
First Watch
01.2024 - 05.2024
Server Trainer
Longhorn Steakhouse
03.2021 - 12.2023
Pharmacy Technician
Giant Eagle
08.2018 - 06.2021
No Degree -
Kent State University
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