Alex C. Wilson
Cleveland,OH
Summary
Results-driven leader with extensive experience in team leadership, client relations, and operational improvement. Adept at managing cross-functional teams, optimizing workflows, and delivering complex projects on time and within budget. Known for balancing customer needs, company performance, and fostering collaborative relationships. Proven track record of leading projects, streamlining operations, and driving business growth.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor
Vanguard Protection Services
Cleveland, OH
08.2023 - Current
- Led a team of security officers, implementing effective scheduling and operational procedures to improve service delivery across multiple client sites.
- Managed onboarding, training, and performance tracking of new employees, ensuring alignment with company values and operational standards.
- Directed the successful transfer and integration of new security contracts, overseeing project timelines, resource allocation, and client communication to ensure smooth transitions and customer satisfaction.
- Implemented a new company handbook and standard operating procedures to streamline operations and reduce inefficiencies.
- Monitored and managed payroll processes, addressing employee inquiries and ensuring accuracy in attendance, pay, and benefits.
Procedural Inside Sales Representative
STERIS
Mentor, Ohio
09.2023 - 06.2024
- Led initiatives to expand Steris' presence across six states, driving business growth through strategic sales and client relationship management.
- Planned and executed cold-calling campaigns and sales growth projects, achieving monthly revenue sales of $18K-$32K while tracking performance metrics using CRM tools.
- Developed proposals and sales strategies based on client needs, ensuring alignment with business objectives and product offerings.
- Collaborated with cross-functional teams to ensure smooth execution of customer orders, ensuring timely delivery and customer satisfaction.
Senior Territory Manager
Reynolds American Inc
Cleveland, OH
11.2020 - 02.2023
- Managed a geographic territory with responsibility for increasing market share and achieving quarterly sales targets.
- Led key initiatives to grow the vapor product category by 8-10%, including data analysis, resource allocation, and strategy execution.
- Analyzed market data and customer feedback to refine sales strategies, identify new business opportunities, and ensure efficient use of resources.
- Developed and maintained strong relationships with wholesale distributors, convenience stores, and chain accounts to enhance sales and expand market presence.
- Utilized CRM software and analytics tools to forecast sales, track performance, and refine sales strategies.
Education
MBA - Project Management
Alabama State University
Montgomery, AL 08.2023 - 08.2024
Bachelor of Arts - Political Science
Fisk University
Nashville, TN 08.2015 - 05.2019
Skills
- Project Management: Planning, execution, and delivery of projects on time and within budget
- Conflict Resolution & Negotiation: Effective at navigating and resolving team and client issues
- Data Analytics: Data-driven decision-making, reporting, and forecasting
- Leadership & Team Building: Building high-performing, collaborative teams
- Account Management: Client relations and stakeholder engagement
- CRM & Sales Analytics: Salesforce, PowerBI, Excel, OPOTA
- Sales & Marketing: Sales growth strategies, market analysis
Timeline
Procedural Inside Sales Representative
STERIS
09.2023 - 06.2024
Supervisor
Vanguard Protection Services
08.2023 - Current
MBA - Project Management
Alabama State University
08.2023 - 08.2024
Senior Territory Manager
Reynolds American Inc
11.2020 - 02.2023
Bachelor of Arts - Political Science
Fisk University
08.2015 - 05.2019
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