Alex Chun Wah CHAN

Responsibilities:

• Prepared daily financial reports for a 111 luxury rooms Hotel.

• Leading a team of four guest relations officers; keen understanding of VIP's expectations and customer service expectations.

• Assisted Director of rooms with the Front office operations.

• Assisted with Hotel Systems Transformation Project set up.

• Ensure SOP implementation in all departments and staff compliance with SOPs on hotel operation.

• Handle customer’s complaints and opinions properly according to clear guidelines, procedure and feedback mechanism; regularly report to EXCO meeting.

• Plan and manage annual operating budget and P&L Management with strategic business planning; co-operate with Sales & Marketing Department to meet the revenue target.

• Prepared for quarantine hotel set up and join meeting with CHP representatives.

• Leading the operation team to comply with the relevant statutory and company safety requirements.

Responsibilities:

• Prepared daily financial reports for both Hotels with 1622 rooms in total.

• Maintained the highest security measures for the hotel operations.

• Established long-term relationships with corporate and leasing clients.

• Worked with Sales team on efforts to increase up-selling revenue and guest bookings.

• Assisted with leasing contract set up.

• Responded to guest complaints.

• Supervised hotel staff and worked to resolve staff issues.

• Assisted with new hire training sessions.

• Reviewed guest feedback online and on the hotel partner's website.

• Sought to resolve conflicts in a professional courteous manner.

• Maintained inventories of hotel supplies and prepared purchase orders.

Responsibilities:

• Prepared daily financial reports for a 828 rooms Hotel.

• Leading a team of four guest relations officers; keen understanding of VIP's expectations and customer service expectations

• Maintained the highest security measures for the hotel operations.

• Established long-term relationships with corporate and leasing clients.

• Worked with marketing team on efforts to increase up-selling revenue and guest bookings.

• Assisted with leasing contract set up.

• Responded to guest complaints.

• Supervised hotel staff and worked to resolve staff issues.

• Reviewed guest feedback online and on the hotel partner's website.

• Ensuring that all functions at the banquet hall are running in smooth.

Responsibilities:

• Assisted Director of rooms with the front desk operations.

• Prepared daily room sales recap reports.

• Maintained database of scheduled overnight stays and day visits to the Sky Garden.

• Worked with Sales team on efforts to increase up-selling revenue and guest bookings.

• Assisted with accounting tasks.

• Reviewed guest feedback online and on the hotel partner's website.

• Responded to guest complaints.

Responsibilities:

• Assisted Front office manager with front desk operations.

• Prepared weekly employee schedules.

• Responded to guest complaints.

• Frequently interacted with guests and sought feedback.