ALEXCIA CASTILLO
Astoria,OR
Summary
I am a super loving, caring, and hard working person. I strive to be a good team member. I care about my work and I am always making sure I'm all in for the job.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Norblad
08.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
Construction Assistant
Miguel’s Construction
04.2024 - 10.2024
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Distributed supplies to skilled workers to maintain job site productivity.
Overnight shelter specialist
Columbia Inn Shelter
12.2023 - 08.2024
- Assisted with helping the homeless
- I would audit how many people came in for shelter, assisted with making sure they got dinner, and a shower
- Also assisted with making sure they got clothing
Astoria Warming Center
10.2022 - 02.2023
- Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival
- Oversaw security procedures for all areas of the property including parking lots and public areas
- Responded promptly to guest inquiries or complaints in a professional manner
- Greeted and welcomed patrons to the warming house
- Maintained cleanliness of the facility by sweeping, mopping, and wiping down surfaces
- Stocked supplies such as hand warmers, hot chocolate mix, snacks in the warming house
- Assisted with setting up chairs, tables, decorations for special events held at the warming house
CNA
In Home Caregiving
08.2022 - 12.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Sales Representative
T&c Home Furnishings
06.2013 - 02.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Participated in weekly team meetings to review progress, discuss challenges, and share best practices for success in telemarketing campaigns.
- Contributed to planning and production of industry events, advertising, direct mail, telemarketing and sales collaterals.
Education
Warrenton Highschool
Warrenton, ORNursing
Clatsop Community College
Astoria, OR06.2022
Skills
- Social Work
- Mental Health Support
- First-aid and CPR
- Care Monitoring
- Behavior Observation
- Medical assessment
- Safety Monitoring
- Personal Counseling
- Referral Coordination
- Mental Health Assessment
- Reliability
- Active Listening
- Human Resources
- Problem-Solving
- Team Leadership
- Hardworking
- Dependable and Hardworking
- Self-Directed
- Flexible and Adaptable
- Friendly, Positive Attitude
- Customer Service
- Excellent Communication
- Computer Skills
- Organizational Skills
- Organization and Time Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Norblad
08.2024 - Current
Construction Assistant
Miguel’s Construction
04.2024 - 10.2024
Overnight shelter specialist
Columbia Inn Shelter
12.2023 - 08.2024
Astoria Warming Center
10.2022 - 02.2023
CNA
In Home Caregiving
08.2022 - 12.2022
Sales Representative
T&c Home Furnishings
06.2013 - 02.2020
Warrenton Highschool
Nursing
Clatsop Community College