Alexcia Dukes
Blackville,SC
Summary
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Medical Records Auditor
Bamberg Family Practice
11.2023 - Current
- Followed exact procedures for handling transfers and other releases of medical records.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed and tracked requests for medical records from external organizations.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Assisted in training new staff on medical record processing and filing procedures.
Cashier Team Lead
Piggly Wiggly Supermarket
04.2022 - 10.2023
- Increased customer loyalty and retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Administrative Assistant
Orangeburg City Hall
01.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Williston-Elko High School
Williston05-2016
Skills
- Regulatory compliance
- Analytical problem solving
- Policy interpretation
- Compliance monitoring
- Medical billing
- Fraud prevention
- Cash handling
- Cashier training
- Workflow optimization
- Hospitality and accommodation
- Punctual and reliable
- Transaction approvals
- Policy enforcement
- Transaction management
- Inventory management
- Performance monitoring
- Customer service
- Product knowledge
- Deposit preparation
- Cash drawer reconciliation
- Positive attitude
- Team leadership
- Payment processing
- Money handling
- Store opening and closing
- Filing
- Bookkeeping
- Meeting planning
- Letter preparation
- Reception oversight
- Administrative support
- Critical thinking
- Professional and mature
- Internal communications
- Workers' compensation knowledge
- Business correspondence
- Calendaring
Timeline
Medical Records Auditor
Bamberg Family Practice
11.2023 - Current
Cashier Team Lead
Piggly Wiggly Supermarket
04.2022 - 10.2023
Administrative Assistant
Orangeburg City Hall
01.2021 - 03.2023
High School Diploma -
Williston-Elko High School
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