Summary
Overview
Work History
Education
Skills
Timeline
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Alexcia Messina-Fellows

Manchester

Summary

Hello Employers, My names Alexcia! I am a committed and hard working employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am determined and motivated to advance in my work.

Overview

8
8
years of professional experience

Work History

Receptionist

Derry Neurological Associates
05.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Robotics Operator

Amazon
02.2024 - 04.2024
  • Operated machine under stressful circumstances, fixed faults on machine and jams
  • Monitored and adjusted machine operations as needed for quality assurance
  • Maintained cleanliness of work area and equipment in accordance with safety regulations

Certified Manager

Mcdonalds
01.2022 - 02.2024
  • Managed daily operations of team and ensured compliance with company policies and procedures
  • Developed strategies to increase customer satisfaction, improve quality control, reduce costs, and promote efficiency
  • Coached staff on best practices in customer service, product knowledge, sales techniques, and problem-solving skills
  • Draw Countdowns, changes, Deposits
  • Opening and Closure procedures to open store systems

Package Handler

UPS
09.2020 - 01.2022
  • Organized packages according to type, size, destination, and other specifications
  • Followed set procedures when operating heavy machinery such as forklifts and pallet jacks
  • Labeled parcels accurately according to company guidelines

Customer Service Cashier

Cremeland drive in
03.2017 - 09.2020
  • Greeted customers and provided friendly customer service
  • Operated cash registers to process payments for goods and services
  • Balanced Cash drawers at the end of each shift
  • Resolved customer complaints in a professional manner

Education

Some college - Early Childhood Education

Rivier University

High School Diploma - undefined

Manchester Centrak High School
05.2020

Skills

  • Over3 years of extensive experience in a fast-paced retail environment
  • Consistent in achieving store sales quotas over my entire employment span
  • Problem solving
  • Recognized as a top sales-person in my company
  • 100% on time record
  • Teamwork and collaboration
  • Passionate about great customer service through listening, a positive attitude, and prompt followup
  • Set schedule
  • ServSafe Certified in Food Safety
  • Valid Drivers License
  • Staff Management
  • Heavy lifting over50 pounds

Timeline

Receptionist

Derry Neurological Associates
05.2024 - Current

Robotics Operator

Amazon
02.2024 - 04.2024

Certified Manager

Mcdonalds
01.2022 - 02.2024

Package Handler

UPS
09.2020 - 01.2022

Customer Service Cashier

Cremeland drive in
03.2017 - 09.2020

Some college - Early Childhood Education

Rivier University

High School Diploma - undefined

Manchester Centrak High School

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Alexcia Messina-Fellows