Alexciya Davis
Dallas,TX
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SXS/SEQ Team
RadNet
Richardson, TX
12/04/23 - Current
- Kept records of production output levels throughout each shift.
- Provided assistance in training new hire agents.
- Assisted with the development of online learning platforms.
- Provided feedback on instructor performance during classes.
- Monitored new hires throughout their SXS.
- Responded to CSR situations in a timely manner.
- Provided customer service support to patients.
- Handled complaints and dealt with patients' issues.
- Executed on time, by solving complex issues for senior leadership.
Customer Service Representative
NTTA
Dallas
02.2021 - 03.2021
- Place orders for customers, go over their Toll tag info, payment's etc..
Customer Service Representative
Anheuser-Busch
Dallas
03.2016 - 11.2019
- Place orders for customers
- Also speak about any invoices or retail support they need.
WFM Analyst
Teleperformance
Dallas
10.2015 - 03.2016
- Work with clients, RTA, Scheduling, manage agents' time, lunches and breaks, reports also
- Also Coding and PCI.
Customer Service Representative
Teleperformance
Dallas
09.2014 - 10.2015
- Excellent customer services, help with inbound and outbound calls, sme at one point, did insurance.
Team Leader
Taco Cabana
Dallas
07.2012 - 09.2014
- I Cooked, inventory, handled cash, worked front counter and drive thru, and worked on the grill and line also.
Manager
Taco Bell
Dallas
09.2005 - 07.2012
- Managed 5 -8 workers, worked front counter and drive thru, inventory, truck orders and handled cash.
Education
High school or equivalent in Businesses computer and Management Woodlawn -
High School-Magnet
Shreveport, LA06.1999
Skills
- Training
- Management
- Database
- Excel
- MS Office
- Multitasking
- Documentation And Reporting
- Adaptability and Flexibility
- Active Listening
- Goal Setting
- Relationship Building
- Teamwork and Collaboration
- Microsoft Excel
- Data Entry
- Can work with excel, powerpoints, word documents
- Microsoft Publisher
- Microsoft Word
- Microsoft Powerpoint
- Typing
- Negotiation
- Microsoft Office
- Basic Math
- Workforce Management
- Team Training
- Self Motivation
- Creative Thinking
Awards
Your rock twice 2017 and 2018, 08/01/18, Knowing the knowledge of my job and being able to train others for the position I have obtained. 2 yrs in a row.
Certification
Blue Diamond Award, 04/01/18, Present, World class customer service, exceptional balanced performance, productivity and contribution.
Skillslist
- Training
- Management (5 years)
- Database
- Excel (5 years)
- MS Office
- Microsoft Excel (5 years)
- Data Entry (5 years)
- Can work with excel, powerpoints, word documents (5 years)
- Microsoft Publisher
- Microsoft Word (5 years)
- Microsoft Powerpoint (5 years)
- Typing (5 years)
- Negotiation
- Microsoft Office (5 years)
- Basic Math (10+ years)
- Workforce Management
Assessments
Retail Customer Service - Familiar, 04/01/19, Familiar, Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results:Familiar
Affiliations
- Won twice with our Monopoly game
- Award for great customer service in food
Accomplishments
- Lower ACW for March 2022 Contest
- Cheerful Cheerleader Award
Timeline
Customer Service Representative
NTTA
02.2021 - 03.2021
Customer Service Representative
Anheuser-Busch
03.2016 - 11.2019
WFM Analyst
Teleperformance
10.2015 - 03.2016
Customer Service Representative
Teleperformance
09.2014 - 10.2015
Team Leader
Taco Cabana
07.2012 - 09.2014
Manager
Taco Bell
09.2005 - 07.2012
SXS/SEQ Team
RadNet
12/04/23 - Current
High school or equivalent in Businesses computer and Management Woodlawn -
High School-Magnet