Alex E Prescott
Shoreline,WA
Summary
Meticulous Senior Sales Engineer/Solutions Architect with 19 years of experience supporting comprehensive sales and marketing strategy. A key contributor in securing and growing revenue and a lifetime learner. Excellent interpersonal and communication skills, including versatility that allows messaging to resonate within all levels of a customer organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Portfolio Solutions Advisor
Optiv Security, Inc.
01.2023 - Current
- Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
- Streamlined internal processes through collaboration with ecosystem partners, fostering a more efficient work environment to meet client demand.
- Managed multiple Professional Services projects simultaneously while adhering to strict deadlines, showcasing strong time management skills.
- Negotiated Professional Services contracts with our clients and internal partners, securing favorable terms that contributed to overall cost savings for the company while maintaining profitability.
- Provided guidance during solution development stages by closely working with internal partners and our clients, ensuring timely delivery of desired outcomes in challenging situations.
- Developed and maintained strong relationships with key Optiv stakeholders, ensuring smooth project collaboration and timely delivery.
- Developed and maintained strong relationships with multiple client stakeholders at Director, Manager and Engineer levels to maximize satisfaction and develop additional business.
- Participated in industry conferences and seminars for staying up-to-date with emerging trends and best practices relevant to Solutions Advising profession.
- Maintained a close relationship with my Client Director to ensure I am engrained in all levels of the sales process.
- Met and collaborated with vendors regularly to stay current on product developments and ways to address client concerns/directives.
Senior Sales Engineer
Immersive Labs, Western US
04.2022 - 01.2023
- Pre-sales engineering support for the Western US, partnering with sales reps, customers and prospects as a guide and technical resource from discovery through close.
- Managed over 10 product demonstrations per week and multiple proof-of-concept engagements on a consistent basis.
- Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
- Mastered company product line and configured live product and software demonstrations.
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales as leader of the PoC process.
- Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
- Facilitated functional and technical discovery sessions with team members, customers, potential customers and vendors.
- Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity, leveraging IML lab environments to gain visibility and increase skill set.
Cybersecurity Technology Architect
Lumen Technologies
08.2019 - 04.2022
- Pre-sales consultation and design focused on Governance, Risk, and Compliance as it relates to Information Security, serving both internal and external customers in an Overlay capacity.
- Focus on core Security product set, Professional Security services, and partner solutions to address both strategic and tactical aspects of customer Cyber directives.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Product expertise- DDoS Mitigation, IP/Domain analytics, SIEM, Edge security, Cloud based Security, IDS/IPS, Vulnerability Assessments, Pen Testing, Gap Assessment, Vulnerability Management, Incident Response, and Governance, Risk, and Compliance services.
Lead Sales Engineer
CenturyLink
04.2017 - 08.2019
- Pre-sales consultation and design for GEMS vertical.
- Customer environment assessment and adherence to customer driven strategic objectives, leveraging ITIL framework to enable their business.
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Led white-boarding sessions and worked independently to map requirements to valid use cases that highlighted product capabilities.
- Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
- Focus is on Layers 1-7, additional layers being added via emerging SD-WAN technology adoption and Cloud services.
- Mid-size businesses are the target market, with emphasis on growing existing revenue of an established base.
- TSX Network Champions group member, fLVLT GEMS Team Lead.
SE III
Level 3 Communications, SE III
08.2013 - 04.2017
- Pre-sales consultation and design for Enterprise vertical.
- Assessment of existing customer environments, challenges, and future directives, leveraging the Level 3 product suite to design custom solutions for large customers.
- Deep engagement with Product Management, Solutions Architecture teams and customer vendors.
- Layer 1, 2 and 3 solutions are constructed to create designs for communications platforms in multiple environments, along with support for CDN and VYVX Broadcast opportunities.
- Key focus on global strategies for large, multi-location customer networks.
- Product Technical Specialist team member for Level 3 Security Suite (DDoS, perimeter security, risk assessment, provider network edge security) and Enterprise Voice Solutions (SIP, TDM).
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Network Design Specialist
Windstream
12.2011 - 07.2013
- Pre-sales consultation and design with a focus on customer and vendor relationships.
- Customer directives are managed while leveraging Windstream's product set to create communications platforms based in Layer 3 technology.
- Worked closely with product development, providing “street level” view of customer needs when it comes to bringing new products to Windstream's portfolio.
- Managed customer expectations and provided feedback on Windstream's sales process, provisioning, and post-sale support of Windstream's advanced data product set.
- Platforms include Cisco, Avaya, McAfee, ACME Packet, Allworx, and proprietary data products Windstream has built on Layer 3 technologies from aforementioned vendors and many others.
Network Design Specialist
PAETEC
07.2007 - 12.2011
- Pre-sales consultation and design with a focus on customer and vendor relationships.
- Customer directives are managed while leveraging PAETEC's product set to create communications platforms based in Layer 3 technology.
- Worked closely with product development, providing “street level” view of customer needs when it comes to bringing new products to PAETEC's portfolio.
- Managed customer expectations and provided feedback on PAETEC's sales process, provisioning, and post-sale support of PAETEC's advanced data product set.
- Platforms include Cisco, Avaya, McAfee, ACME Packet, Allworx, and proprietary data products PAETEC has built on Layer 3 technologies from aforementioned vendors and many others.
Managed Router Solutions Engineer
USLEC
04.2004 - 07.2007
- Implementation of targeted product set with a focus on WAN connectivity, Internet access, and VOIP.
- Consultation with customers and their vendors in post-sale environments, disseminating customer directives from that interaction to facilitate successful installs with field and engineering teams.
- Compiled data from both internal and external resources to configure and test all customer premises routers, working with field operations to bring service up.
- Tasked with training field operations on basic troubleshooting and installation and wrote technical manuals on specific products and their installation.
- Activated hundreds of networks, working flexible hours to ensure customer satisfaction.
- Assisted NOC with troubleshooting as necessary.
- Worked directly with Engineering, Product, and NOC personnel to support and develop USLEC's rollout of VOIP services and appliances.
LAN Technician
Refresh Technologies
11.2001 - 04.2004
- Configuration and installation of LAN technologies based on client directives
- Engaged in design, sale, and implementation of customer domains with focus on maintaining successful relationships with customers
- Inventory customer’s current domain with consultation on a technology refresh, proceeding through assembly, testing, implementation, and post sale support of hardware and software solutions.
Education
Bachelor of Arts - Psychology, Sociology
University of North Carolina At Charlotte
Charlotte, NC08.1997
Skills
- Project Design and Management
- Routing Protocols
- WAN Infrastructure Technologies
- VoIP
- Cloud Computing
- Datacenter
- Hosting
- Information Security
Certification
- MEF_CECP
- Ciena CE-A
- Adtran ACCP
- OCEG GRCP
- Fortinet NSE 3
- Signal Sciences SigScientist
- Cloud Security Alliance CCSK
Timeline
Senior Portfolio Solutions Advisor
Optiv Security, Inc.
01.2023 - Current
Senior Sales Engineer
Immersive Labs, Western US
04.2022 - 01.2023
Cybersecurity Technology Architect
Lumen Technologies
08.2019 - 04.2022
Lead Sales Engineer
CenturyLink
04.2017 - 08.2019
SE III
Level 3 Communications, SE III
08.2013 - 04.2017
Network Design Specialist
Windstream
12.2011 - 07.2013
Network Design Specialist
PAETEC
07.2007 - 12.2011
Managed Router Solutions Engineer
USLEC
04.2004 - 07.2007
LAN Technician
Refresh Technologies
11.2001 - 04.2004
Bachelor of Arts - Psychology, Sociology
University of North Carolina At Charlotte
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