Alexei Donadio
New London,CT
Summary
Active-duty spouse that just moved to Connecticut.
Driven customer service professional with proven leadership and exceptional customer satisfaction skills honed at Wawa. Excelled in fostering team dynamics, resolving customer complaints with empathy, and maintaining high cleanliness standards. Expert in cash management and POS systems, consistently enhancing customer loyalty and team efficiency.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin' Donuts
01.2024 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safe environment.
- Promoted a welcoming atmosphere by greeting 5000 or more customers a week with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated 5 to 10 espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment throughout the day.
- Made and served 10,000 or more brand-specific café beverages with focus on speed, quality and consistency a week.
Customer Service Associate Team Leader
Wawa
08.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Mentored new associates, fostering a supportive work environment and strong team dynamics.
- Handled thousands of complex transactions efficiently, ensuring accuracy and timely completion of tasks.
- Increased customer loyalty with exceptional service and proactive problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Customer Service Cashier
Winn Dixie
12.2021 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting 1000 or more customers warmly upon entry and providing assistance as needed a day.
- Assisted in training an estimated 100 or more new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
GED -
GED
Online11.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- POS Systems
- Customer Service
- Customer Satisfaction
- Patience and composure
- Cash Management
- Problem-Solving
- Cleaning and sanitizing
- Creative Thinking
- Customer Relationship Building
- Training and coaching
- Problem-solving abilities
- Problem Resolution
I love reading, writing, and jogging during my free time.
In my free time, I love immersing myself in a good book, finding joy and relaxation in the pages of various genres. Writing is another passion of mine, allowing me to express my thoughts creatively and reflect on my experiences. Additionally, I enjoy jogging, which keeps me physically active and mentally refreshed. The combination of reading, writing, and jogging provides a balanced approach to unwinding and recharging, enriching both my mind and body.
Timeline
Barista
Dunkin' Donuts
01.2024 - 05.2024
Customer Service Associate Team Leader
Wawa
08.2022 - 12.2023
Customer Service Cashier
Winn Dixie
12.2021 - 08.2022
GED -
GED