Summary
Overview
Work History
Education
Skills
Ford Certifications
Timeline
Generic

Alexei Mendoza

Walnut Creek,CA

Summary

Seasoned automotive service professional with deep expertise in managing commercial and municipal fleet operations within high-volume dealership settings. Demonstrated success in driving revenue through value-based repair consultations and securing fleet contracts from competitors, converting them into loyal clients under dedicated management. Skilled in overseeing end-to-end fleet service operations with a focus on customer satisfaction, accurate estimating, and proactive maintenance strategies that reduce downtime. Recognized for exceptional client service, technical acumen, and operational leadership. Holds multiple Ford and ASE certifications, including advanced diesel and fleet management credentials. Brings added value through proficiency in Excel, SQL, and other analytical tools to enhance reporting and support data-driven service decisions.

Experienced with fleet service management and customer advisory services. Utilizes strong communication and organizational skills to ensure smooth operations and client satisfaction. Track record of improving service processes and fostering collaborative team environments.

Overview

8
8
years of professional experience

Work History

Fleet Service Advisor

Walnut Creek Ford
01.2024 - Current
  • Serve as the primary point of contact for commercial and municipal fleet clients, managing service schedules, maintenance planning, and repair coordination to minimize vehicle downtime.
  • Assess fleet vehicle issues, create detailed service estimates, and collaborate with technicians to ensure timely, cost-effective, and warranty-compliant repairs.
  • Maintain comprehensive service records and reporting for each fleet account using Ford’s fleet management systems, ensuring transparency and regulatory compliance.
  • Build and maintain long-term client relationships by delivering exceptional service, proactive communication, and personalized maintenance solutions aligned with business needs.
  • Apply in-depth knowledge of Ford commercial vehicle platforms and service programs to support operational efficiency and uphold the Ford brand’s standard of excellence.
  • Facilitated seamless communication between customers, service advisors, and the dispatch team to coordinate timely vehicle pick-up and drop-off insuring efficient service operations.
  • Assisted diesel technicians in diagnosing and identifying component failures to support accurate and efficient repairs.

Fleet Service Advisor

Walnut Creek Ford
01.2024 - Current
  • Serve as the primary point of contact for commercial and municipal fleet clients, managing service schedules, maintenance planning, and repair coordination to minimize vehicle downtime.
  • Assess fleet vehicle issues, create detailed service estimates, and collaborate with technicians to ensure timely, cost-effective, and warranty-compliant repairs.
  • Maintain comprehensive service records and reporting for each fleet account using Ford’s fleet management systems, ensuring transparency and regulatory compliance.
  • Build and maintain long-term client relationships by delivering exceptional service, proactive communication, and personalized maintenance solutions aligned with business needs.
  • Apply in-depth knowledge of Ford commercial vehicle platforms and service programs to support operational efficiency and uphold the Ford brand’s standard of excellence.
  • Facilitated seamless communication between customers, service advisors, and the dispatch team to coordinate timely vehicle pick-up and drop-off insuring efficient service operations.
  • Assisted diesel technicians in diagnosing and identifying component failures to support accurate and efficient repairs.

Service Advisor

Walnut Creek Ford
01.2023 - 01.2024
  • Greeted customers promptly upon arrival, actively listened to their vehicle concerns, and documented service needs accurately to ensure effective communication with the technical team.
  • Maintained proactive communication with customers throughout the service process, addressed concerns promptly, and ensured a high level of customer satisfaction upon service completion.
  • Scheduled and managed service appointments efficiently, provided clear cost estimates and timelines, and ensured all necessary parts were available for timely repairs.
  • Translated complex technical information into understandable terms for customers, advising them on necessary and recommended services to maintain vehicle performance and safety.
  • Generated detailed repair orders, obtained customer approvals, and coordinated workflow between customers and technicians to ensure seamless service delivery.

Service Advisor

Walnut Creek Ford
01.2023 - 01.2024
  • Greeted customers promptly upon arrival, actively listened to their vehicle concerns, and documented service needs accurately to ensure effective communication with the technical team.
  • Maintained proactive communication with customers throughout the service process, addressed concerns promptly, and ensured a high level of customer satisfaction upon service completion.
  • Scheduled and managed service appointments efficiently, provided clear cost estimates and timelines, and ensured all necessary parts were available for timely repairs.
  • Translated complex technical information into understandable terms for customers, advising them on necessary and recommended services to maintain vehicle performance and safety.
  • Generated detailed repair orders, obtained customer approvals, and coordinated workflow between customers and technicians to ensure seamless service delivery.

Service Advisor

All Star Ford
01.2022 - 01.2023
  • Acted as the primary liaison between customers and the service department, accurately assessing vehicle concerns and translating technical information into clear, actionable service recommendations.
  • Prepared detailed repair orders, obtained customer approvals, and coordinated with technicians to ensure timely, efficient, and high-quality service delivery.
  • Delivered exceptional customer service with a minimum of 300 vehicles a month by providing updates throughout the repair process, addressing concerns professionally, and ensuring customer satisfaction upon vehicle delivery.
  • Leveraged Ford’s diagnostic systems and service software to track maintenance history, schedule services, and ensure compliance with manufacturer guidelines and warranty policies.
  • Promoted dealership loyalty through product knowledge, integrity, and commitment to the Ford brand's standards of excellence in automotive care and service.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Service Advisor

All Star Ford
01.2022 - 01.2023
  • Acted as the primary liaison between customers and the service department, accurately assessing vehicle concerns and translating technical information into clear, actionable service recommendations.
  • Prepared detailed repair orders, obtained customer approvals, and coordinated with technicians to ensure timely, efficient, and high-quality service delivery.
  • Delivered exceptional customer service by providing updates throughout the repair process, addressing concerns professionally, and ensuring customer satisfaction upon vehicle delivery.
  • Leveraged Ford’s diagnostic systems and service software to track maintenance history, schedule services, and ensure compliance with manufacturer guidelines and warranty policies.
  • Promoted dealership loyalty through product knowledge, integrity, and commitment to the Ford brand's standards of excellence in automotive care and service.

Diesel Technician

All Star Ford
01.2018 - 01.2021
  • Performed advanced maintenance tasks such as replacing head studs, conducting BulletProof diesel modifications, condemning faulty fuel systems, and rebuilding turbochargers.
  • Assisted senior technicians in comprehensive diesel engine diagnostics, service procedures, and complex repairs, including engine tear-downs, rebuilds, and system overhauls.
  • Utilized Ford-approved diagnostic tools and service equipment to identify mechanical faults, ensuring repairs met manufacturer specifications and safety standards.
  • Maintained detailed service documentation and adhered to all environmental, safety, and operational protocols in a high-performance dealership setting.
  • Engaged in Ford Motor Company’s technical training and mentorship programs to enhance proficiency in diesel technologies and dealership service operations.

Diesel Technician

All Star Ford
01.2018 - 01.2021
  • Performed advanced maintenance tasks such as replacing head studs, conducting BulletProof diesel modifications, condemning faulty fuel systems, and rebuilding turbochargers.
  • Assisted senior technicians in comprehensive diesel engine diagnostics, service procedures, and complex repairs, including engine tear-downs, rebuilds, and system overhauls.
  • Utilized Ford-approved diagnostic tools and service equipment to identify mechanical faults, ensuring repairs met manufacturer specifications and safety standards.
  • Maintained detailed service documentation and adhered to all environmental, safety, and operational protocols in a high-performance dealership setting.
  • Engaged in Ford Motor Company’s technical training and mentorship programs to enhance proficiency in diesel technologies and dealership service operations.

Lube Technician

All Star Ford
01.2017 - 01.2018
  • Performed routine vehicle maintenance services including oil changes, tire rotations, fluid checks, filter replacements, and lubrication according to Ford Motor Company specifications.
  • Conducted multi-point vehicle inspections to assess overall condition, identify potential issues, and ensure compliance with Ford safety and performance standards.
  • Utilized diagnostic equipment and service tools to detect maintenance needs and communicate findings accurately to service advisors and technicians.
  • Delivered exceptional customer service by addressing client inquiries professionally and supporting positive dealership experiences.
  • Maintained detailed service records and documentation in Ford’s proprietary maintenance tracking systems to ensure consistent and reliable reporting.

Lube Technician

All Star Ford
01.2017 - 01.2018
  • Performed routine vehicle maintenance services including oil changes, tire rotations, fluid checks, filter replacements, and lubrication according to Ford Motor Company specifications.
  • Conducted multi-point vehicle inspections to assess overall condition, identify potential issues, and ensure compliance with Ford safety and performance standards.
  • Utilized diagnostic equipment and service tools to detect maintenance needs and communicate findings accurately to service advisors and technicians.
  • Delivered exceptional customer service by addressing client inquiries professionally and supporting positive dealership experiences.
  • Maintained detailed service records and documentation in Ford’s proprietary maintenance tracking systems to ensure consistent and reliable reporting.

Education

Certificate - Data Analytics & Visualization

University of California, Berkeley
Berkeley, CA
11.2021

Diploma -

San Lorenzo High School
San Lorenzo, CA

Skills

  • Fleet Management
  • Diesel Diagnostics
  • Ford Telematics
  • Power Stroke Diesel
  • Service Estimating
  • Warranty Processing
  • Automotive Electrical Systems
  • SQL
  • Excel (Advanced)
  • Tableau
  • Python
  • Technical Troubleshoot
  • ASE-Certified (A1–A9)
  • Ford IDS & FDRS
  • Data Analysis
  • OSHA & DOT Compliance
  • Fleet management software
  • Vehicle diagnostics
  • Customer service
  • Problem-solving
  • Skilled maintenance and repair
  • Time management
  • Tools and equipment maintenance
  • Dependable and consistent
  • Reliability
  • Excellent communication
  • Troubleshooting skills
  • Organizational skills
  • Team collaboration
  • Active listening
  • Hand and power tool operation
  • Machinery operations
  • Professional communication
  • Relationship building
  • Customer relations
  • Operational efficiency
  • Team building
  • Visual inspection
  • Equipment operation

Ford Certifications

  • Ford Fleet Service Operations Training
  • Ford Commercial Vehicle Center (CVC) Training
  • Fleet Management Software Training (e.g., Ford Telematics, Fleet Care)
  • Warranty Claims Processing Certification
  • Ford Diesel Technician Certification
  • Ford Power Stroke Diesel Certification
  • ASE Certifications – A1 through A9 (General automotive specialties)
  • BulletProof Diesel Training (Aftermarket/advanced diesel upgrades)
  • CDL or DOT Inspection Certification (for commercial vehicle compliance)
  • Ford Express Service Training
  • Ford Maintenance Technician Certification
  • EPA 609 Certification (Refrigerant Handling)
  • Safety & Hazardous Materials Training (OSHA compliance)

Timeline

Fleet Service Advisor

Walnut Creek Ford
01.2024 - Current

Fleet Service Advisor

Walnut Creek Ford
01.2024 - Current

Service Advisor

Walnut Creek Ford
01.2023 - 01.2024

Service Advisor

Walnut Creek Ford
01.2023 - 01.2024

Service Advisor

All Star Ford
01.2022 - 01.2023

Service Advisor

All Star Ford
01.2022 - 01.2023

Diesel Technician

All Star Ford
01.2018 - 01.2021

Diesel Technician

All Star Ford
01.2018 - 01.2021

Lube Technician

All Star Ford
01.2017 - 01.2018

Lube Technician

All Star Ford
01.2017 - 01.2018

Certificate - Data Analytics & Visualization

University of California, Berkeley

Diploma -

San Lorenzo High School

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