Alexei Sergeeff
Colbert,WA
Summary
Focused Sales and Operations Manager offering in-depth experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients.
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels.
Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Results-driven Sales Manager bringing demonstrated record of progressive market share growth and sales accomplishment. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Overview
29
29
years of professional experience
Work History
Caregiver
Private Household
Spokane, WA
03.2023 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contributed to case reviews of client status and progress.
Sales Associate
Dave Smith Nissan
Spokane, WA
03.2022 - 03.2023
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Sales Manager
Pot O' Gold, Inc.
Bellevue, WA
07.1999 - 01.2021
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Achieved company growth for several consecutive years through market expansion and sales.
- Collaborated with suppliers to expand market and increasing revenue.
Operations Manager
Pot O' Gold, Inc.
Bellevue, WA
07.1999 - 01.2021
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating an open door policy for employees to communicate.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Cultivated and strengthened relationships with customers, vendors and employees.
Equipment Technician
Pot O' Gold, Inc.
Bellevue, WA
06.1995 - 01.2021
- Inspected equipment and made repairs and replacements.
- Noted and filed any new installations, repair procedures and maintenance procedures completed.
- Performed troubleshooting on malfunctioning equipment, identified faults and repaired, replaced or refurbished components to restore full functionality.
Delivery Driver
Pot O' Gold, Inc.
Bellevue, WA
06.1995 - 06.1999
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Transported clients to medical appointments or other destinations as required.
- Administered medication according to doctor's instructions and monitored client's health condition.
- Accompanied clients on outings in the community, providing companionship and support.
- Collaborated with family members to ensure quality care was being delivered at all times.
- Responded quickly in emergency situations by following established protocols.
- Monitored changes in the client's condition or environment that may require further assessment or intervention from healthcare providers.
- Organized supplies needed for daily living activities such as meal preparation or personal hygiene.
- Provided emotional support during difficult times for both clients and their families.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Organized oral medications for clients following dosage and schedule requirements.
Education
High School Diploma -
Bellevue High School
Bellevue, WA06.1988
Some College (No Degree) - General Studies
Bellevue College
Bellevue, WASkills
- Detail-Oriented
- Decision Making
- Customer Complaint Resolution
- Relationship Building
- Staff Training and Development
- Verbal and Written Communication
- Customer Service
- Marketing Strategy Development
- Appointment Scheduling
- Employee Retention
Timeline
Caregiver
Private Household
03.2023 - Current
Sales Associate
Dave Smith Nissan
03.2022 - 03.2023
Sales Manager
Pot O' Gold, Inc.
07.1999 - 01.2021
Operations Manager
Pot O' Gold, Inc.
07.1999 - 01.2021
Equipment Technician
Pot O' Gold, Inc.
06.1995 - 01.2021
Delivery Driver
Pot O' Gold, Inc.
06.1995 - 06.1999
High School Diploma -
Bellevue High School
Some College (No Degree) - General Studies
Bellevue College