Alexer Ndegwa
Denton,TX
Summary
Dynamic professional with a proven track record at Amazon, excelling in forklift operation and enhancing warehouse efficiency. Skilled in customer service and innovative thinking, I consistently exceeded performance metrics while mentoring new hires. My strong time management and critical thinking abilities drive successful outcomes in fast-paced environments. Analytical problem solver and skilled multitasker,with strong communication skills.
Overview
6
6
years of professional experience
Work History
Forklift Operator/Learning Ambassador
Amazon
11.2023 - Current
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Enhanced pit operation efficiency by implementing new safety protocols and procedures.
- Reduced equipment downtime with regular maintenance checks and prompt repairs.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
Medical Representative
Allegro Pediatrics
01.2023 - 10.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Team Leader Manager
Cici Pizza
06.2019 - 12.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Education
No Degree - Criminal Justice
Collin County Community College
Plano, TXCertificate of Technical Studies - Mechatronic Equipment Maintenance Level 2
Texas State Technical College
Waco, TX08-2023
Skills
- Forklift operator certification
- Customer service
- Microsoft teams
- Multilingual communication
- Stock organization
- Order picking
- Efficient movement
- Innovative thinking
- Time management
- Critical thinking
- Scheduling meetings
- Sales data analysis
- New hire training
Languages
Spanish
Limited Working
Timeline
Forklift Operator/Learning Ambassador
Amazon
11.2023 - Current
Medical Representative
Allegro Pediatrics
01.2023 - 10.2023
Team Leader Manager
Cici Pizza
06.2019 - 12.2022
No Degree - Criminal Justice
Collin County Community College
Certificate of Technical Studies - Mechatronic Equipment Maintenance Level 2
Texas State Technical College