Alexes Anderson
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer services support, sales,data entry and administrative tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Call The Car
03.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Executive Assistant
Iron Step Construction & Engineering
10.2021 - 03.2023
- Active Interest in the Company's Well Being
- Plan/Manage day-to-day operations
- Corporate Strategy
- Defined problems, collected data, established facts, and validated conclusions
- Always provided efficient and courteous service to customers
- Developed departmental objectives, budgets, policies, procedures, and strategies
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Troubleshot minor problems and reported larger technical issues
- Participated in ongoing training to enhance own job skills and knowledge
- Greeted visitors and determined whether should be given access to specific individuals
- Provided clerical support to other departments
- Utilized job-related software to prepare invoices, letters and memos
- Arranged for employee onboarding by scheduling training and organizing training material
- Worked with coworkers to complete tasks.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
Human Resources Administrative Assistant
Garda World
07.2021 - 07.2021
- Processed, verified and maintained personnel related documentation, including staffing, recruitment, training,grievances, performance evaluations, classifications and employee leaves of absence
- Obtained and verified information used to screen and evaluated them
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Sorted data and proofed source documents for accuracy prior to entry.
Data Entry Clerk
Inglewood Cemetery
04.2021 - 05.2021
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Troubleshot minor problems and reported larger technical issues
- Participated in ongoing training to enhance own job skills and knowledge
- Maintained logs of completed work and labor hours
- Completed database updates to record required information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Customer Service Representative
Hagerty Consulting County of Los Angeles
11.2020 - 04.2021
- Responded to telephone inquiries and complaints following standard operating procedures
- Analyzed and collected customer information to prepare product or service reports
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Remained open to feedback from supervisor and peers to build and improve skills set
- Followed up with customers regarding product functionality and overall satisfaction
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionist
Sanitation District
10.2019 - 10.2020
- Troubleshot minor problems and reported larger technical issues
- Processed incoming and outgoing documents via electronic methods and systems
- Answered questions about organization and provided callers with address, directions and other information
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Maintained office and faculty supplies to keep optimum stock on hand
- Handled frequent work process interruptions with flexibility and poise
- Backed up and assisted with clerical or technical tasks, driving operations during staff absences.
Data Entry Clerk
Wash Family Laundry
03.2019 - 04.2020
- Prioritized competing tasks to meet high-volume targets
- Assisted with new hire orientation and employee training
- Trained new team members in company policies and established work processes
- Performed general maintenance and repair
- Responded quickly to meet customer needs and resolve problems.
- Maintained accurate records of customer accounts, payments and payment plans.
- Completed data entry tasks with accuracy and efficiency.
Education
AA - Sociology
Los Angeles Harbor College
Harbor City, CAHigh School Diploma -
Rancho Dominguez Prep School
Long Beach, CA06.2015
Skills
- Team Development
- Clerical Support
- Order Processing
- Account Management
- Data Research and Compilation
- Spreadsheet Tracking
- Meeting Agendas and Minutes
- Executive Calendars
- Executive Support
- Database Maintenance
- Word Processing
- Employee Management
- Data Review and Verification
- Database Uploading
- Spreadsheet Management
- Informational Resources
- Advanced MS Office Suite Knowledge
- Office Supplies and Inventory
- Customer Consulting
- Technical Support
- Call Center Operations
- Office Cleaning
- Payroll Administration
- Team Support
- Accounts Payable and Accounts Receivable
- Weekly Checks
Certification
BSIS GUARD CARD
https://www.linkedin.com/in/alexes-anderson-60a2181a1/
Linked In Profile
Timeline
Customer Service Representative
Call The Car
03.2023 - 06.2023
Executive Assistant
Iron Step Construction & Engineering
10.2021 - 03.2023
Human Resources Administrative Assistant
Garda World
07.2021 - 07.2021
Data Entry Clerk
Inglewood Cemetery
04.2021 - 05.2021
Customer Service Representative
Hagerty Consulting County of Los Angeles
11.2020 - 04.2021
Receptionist
Sanitation District
10.2019 - 10.2020
Data Entry Clerk
Wash Family Laundry
03.2019 - 04.2020
AA - Sociology
Los Angeles Harbor College
High School Diploma -
Rancho Dominguez Prep School
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