Alexes Ortiz
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Red Lobster
09.2018 - Current
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Front Desk Receptionist
Holiday Inn Express
01.2023 - 02.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Bakery Clerk
Alberto's
12.2020 - 06.2021
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Restaurant Cashier
Bingo Burger
05.2018 - 09.2018
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
Education
High School Diploma -
Centennial High School
Pueblo, CO05.2023
Skills
- Order Taking
- High-volume dining
- Bar terminology
- Service prioritization
- Item promotion
- Guest Relations
Accomplishments
- I was selected Employee of the Month for January 2024.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Languages
Spanish
Native or Bilingual
References
- Kendra Kadistic- General Manager at "Red Lobster"
Phone- (719)544-1000
- Angela Anaya- General Manager at " Holiday Inn Express"
Phone- (719)542-8888
- Matthew Griffins- Server Manager at "Red Lobster"
Phone-(719)544-1000
Timeline
Front Desk Receptionist
Holiday Inn Express
01.2023 - 02.2024
Bakery Clerk
Alberto's
12.2020 - 06.2021
Restaurant Waiter
Red Lobster
09.2018 - Current
Restaurant Cashier
Bingo Burger
05.2018 - 09.2018
High School Diploma -
Centennial High School