Alexey Santana
Florida City,FL
Summary
Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. Performance-driven Fire Alarm Technician determined to provide excellent service and assistance to customers. Enthusiastic worker promoting excellent attendance record and known for effectively demonstrating alarm and closed-circuit TV systems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CCTV Installation Technician
Arco Electronics
06.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced surveillance system efficiency by conducting regular maintenance checks and upgrades on existing installations.
- Coordinated with other trades professionals on-site to ensure seamless integration of the CCTV system into clients'' existing infrastructure.
- Completed comprehensive site assessments to determine optimal camera placement for maximum coverage and effectiveness.
- Stayed up-to-date on industry trends and emerging technologies in order to provide the most advanced solutions possible for clients'' security needs.
- Collaborated with clients to design customized CCTV solutions tailored to their specific needs and preferences.
Maintenance Worker
Coquina Place
02.2018 - 06.2018
- Processed and responded to maintenance requests, and escalated specialized requests to electrical, plumbing, and HVAC technicians
- Kept lounges, stairwells, laundry facilities, common areas, and waste disposal areas clean and organized
- Repaired or replaced plumbing fixtures, light figures and switches, ballasts, doors and hardware, windows and screens, and floor covering, including tile
- Patched, painted, and finished hard surfaces, and changed air conditioning filters as routine maintenance
- Assess property damage and identified type of repair work needed
- Configuration and replacement of batteries and electronic keys.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Assisted in maintaining outdoor areas such as landscaping and general upkeep efforts for an aesthetically pleasing environment yearround.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Improved building safety by conducting regular inspections and addressing potential hazards promptly.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
Maintenance Worker
Village Homes and Condos
10.2017 - 11.2017
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Installed new locks, door handles, and door closers.
- Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
- Improved building safety by conducting regular inspections and addressing potential hazards promptly.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Conducted repairs on equipment to return machines and tools to functionality.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Supported safety with well-maintained grounds, parking lots and landscaping.
IT Support Specialist
CIMEX SA
01.2004 - 12.2014
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Bachelor of Science - Information Technology
Manuel Ascunce Domenech
Ciego De Avila Cuba05.2007
Skills
- Low Voltage Wiring
- Power Tools Operation
- Electrical Safety
- System Troubleshooting
- Wireless Networking
- Network configuration
- OSHA Compliance
- Video Management Software
- Customer Service
- Security and burglar alarms
- Client Relations
- Troubleshooting
- Fire Alarm System Wiring
- CCTV installation
- Repair and Maintenance
- Safety Procedures
- Grounds Maintenance
- Codes Compliance
Certification
- Fasa/basa
- Scissor lift
Timeline
CCTV Installation Technician
Arco Electronics
06.2018 - Current
Maintenance Worker
Coquina Place
02.2018 - 06.2018
Maintenance Worker
Village Homes and Condos
10.2017 - 11.2017
IT Support Specialist
CIMEX SA
01.2004 - 12.2014
Bachelor of Science - Information Technology
Manuel Ascunce Domenech