Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexey Smirnov

Mason,OH

Summary

More than 15 years in IT. Highly motivated Datacenter Support Engineer with 10 years of experience in managing and troubleshooting data center infrastructure, hardware support, and root cause analysis.
Familiar with MS Active Directory, DNS, Linux (CLI), Python programming language, SAN, setting up, configuring, and maintenance of Dell/EMC servers and SAN devices, Oracle, and Fujitsu servers.
Knowledge of data center design and best practices.
Strongly experienced in providing comprehensive technical support to users and resolving complex technical issues. Possessing knowledge of standard operating systems and networking protocols.
Work well in remote and desk-side environments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Lead Datacenter Support Engineer

Netcracker Technology Corporation
08.2008 - Current
  • Oversee and maintain infrastructure of data center, ensuring that it operates efficiently and effectively on day-to-day basis.
  • Support data center with over 2500 pieces of equipment
  • Ensuring compliance with industry best practices and company policies throughout all support activities undertaken by team.
  • Installation, configuring, and maintaining data center equipment, including servers, storage devices, and network switches.
  • Collaborate with outside departments to implement system-wide improvements.
  • Document technical issues and solutions to enable tracking history and maintain accurate logs.
  • Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
  • Manage multiple projects simultaneously, staying organized and meeting deadlines consistently.
  • Collaboration with cross-functional teams to resolve complex problems, ensuring seamless system operations.
  • Maintaining data center security by monitoring access, and implementing security policies.

IT Engineer

ServiceCity Ltd
07.2007 - 08.2008
  • Evaluated emerging technologies and recommended appropriate solutions to improve existing infrastructure.
  • Design, installation, and setup Local Area Networks for small businesses and private clients
  • Managed more than 10 projects from start to finish.
  • Distribution and support of IT equipment

Education

Bachelor of Science - Information Technology

Volzhsky University Named After V.N. Tatischev
Tolyatti, Russia
06.2007

Skills

  • Troubleshooting skills

  • Network Troubleshooting

  • Hardware and software installation

  • Python

  • Incident Management

  • Application installations

  • Hardware support

  • Hardware troubleshooting

  • Server maintenance

  • Virtualization Technologies (VMWare)

  • Remote Technical Support

  • Hardware and Software Configuration

  • Tracking and Documentation

Languages

Russian
Native or Bilingual

Timeline

Lead Datacenter Support Engineer

Netcracker Technology Corporation
08.2008 - Current

IT Engineer

ServiceCity Ltd
07.2007 - 08.2008

Bachelor of Science - Information Technology

Volzhsky University Named After V.N. Tatischev

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Alexey Smirnov