Summary
Overview
Work History
Education
Languages
Timeline
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ALEXI ABRAMOVICH

Phoenix,AZ

Summary

Customer Success & Sales Professional

Dynamic and results-driven Enterprise Customer Success Manager with over 10 years of experience in SaaS, specializing in driving customer satisfaction, retention, and growth. Recognized for fostering long-lasting relationships, aligning cross-functional teams, and delivering measurable outcomes for enterprise clients. Adept at identifying opportunities to maximize program adoption, reduce churn, and achieve customer success goals. Multilingual professional passionate about leveraging communication and strategic skills to exceed objectives in a collaborative environment.

Overview

8
8
years of professional experience

Work History

Enterprise Customer Success Manager

Firstup
Phoenix, AZ
10.2021 - Current
  • Develop and execute strategic success plans for enterprise clients, aligning their goals with SaaS solutions to maximize adoption and ROI.
  • Provide expert consulting on best practices, facilitating training sessions, and ensuring clients achieve measurable program outcomes.
  • Build trusted advisor relationships with key stakeholders to foster customer loyalty and identify expansion opportunities.
  • Consistently exceed customer satisfaction benchmarks through proactive account management and issue resolution.

Client Outcomes Manager

Gainsight
Phoenix, AZ
09.2018 - 07.2021
  • Drove client success for enterprise SaaS organizations, achieving 178% of FY20 quota and earning Presidents Club recognition.
  • Proactively identified growth opportunities, contributing to revenue expansion while reducing customer churn.
  • Delivered product demonstrations, ensuring smooth onboarding processes and high platform adoption rates.
  • Partnered with cross-functional teams to implement customer feedback and enhance product offerings.

Account Executive

Yelp
Phoenix, AZ
10.2016 - 09.2018
  • Consistently exceeded monthly revenue targets, generating an average of $30K monthly (target $25K).
  • Achieved top producer status, qualifying for the Leadership Development Program (LDP) and mentoring new hires.
  • Conducted desk sit-ins and led training sessions to enhance team performance.

Education

Bachelor's - Communications & Linguistics

MOGILEV STATE A. KULESHOV UNIVERSITY
Mogilev, Belarus
01.2004

COMPLETED DEVELOPMENT COURSE - Soccer

MINSK SCHOOL OF OLYMPIC RESERVE
01.2000

Languages

English
Russian
Belarusian

Timeline

Enterprise Customer Success Manager

Firstup
10.2021 - Current

Client Outcomes Manager

Gainsight
09.2018 - 07.2021

Account Executive

Yelp
10.2016 - 09.2018

Bachelor's - Communications & Linguistics

MOGILEV STATE A. KULESHOV UNIVERSITY

COMPLETED DEVELOPMENT COURSE - Soccer

MINSK SCHOOL OF OLYMPIC RESERVE

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ALEXI ABRAMOVICH