Alexi Alvear-Hernandez

Operations Director

• Technical Operations Leadership: Oversaw and maintained all technical aspects of the theater, including projector systems, facilities upkeep, kitchen and concessions equipment, and digital infrastructure such as POS systems and third-party services.
• Efficient Maintenance Coordination: Managed and synchronized maintenance schedules to ensure optimal equipment performance and safety compliance.
• Digital Systems Optimization: Spearheaded the implementation and continuous enhancement of digital systems, optimizing transaction processing, data reporting, and operational integration.

Chief Personnel Manager

• Leadership in Team Building: Designed and executed innovative team-building programs and promoted-from-within strategies, fostering internal growth and advancement.
• Strategic Advisement and Mentorship: Provided ongoing advisement and mentorship, creating a positive, productive work environment that maximized employee potential and performance.
• Comprehensive HR Oversight: Directed comprehensive personnel management, overseeing hiring, termination, scheduling, training, and management development.

Adaptation and Oversight Leader

• Innovative Problem Solver: Pioneered transformative solutions, identifying operational flaws and implementing creative strategies to enhance overall performance and efficiency.
• Responsive Crisis Management: Conceptualized and implemented a drive-in system in response to COVID-19, ensuring operational continuity while adhering to safety protocols.
• Technology and Efficiency: Directed the seamless transition to a new POS system, enhancing transaction efficiency and accuracy.
• Safety Standards Champion: Established and enforced advanced hygiene and sanitation protocols, ensuring a safe environment for customers and staff.

Client Relations and Service Excellence Leader

• Technical Advisory Excellence: Provided exceptional technical advisement, consistently exceeding client expectations and enhancing overall satisfaction.
• Customized Event Planning: Crafted tailored agendas and executed flawless run-of-show for private events, surpassing client requirements and expectations.
• Client Loyalty Builder: Cultivated deep, personal client relationships built on trust and exceptional service, resulting in outstanding client retention rates.

Managerial Reporting Expert

• Strategic Inventory Management: Directed comprehensive inventory oversight, managing procurement, stock levels, and sales initiatives to minimize waste and maintain optimal inventory.
• Financial Tracking Mastery: Optimized per capita sales analysis and financial tracking, ensuring precise reporting and efficient budget management.
• Revenue Growth Strategist: Developed and executed innovative sales strategies, driving significant revenue growth and enhancing overall financial performance.

• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
• Guaranteed positive customer experience and resolved all customer complaints
• Maintained all Point of Sales (POS) systems up to date
• Responsible for managing sales floor during peak hours of operation to ensure courteous and efficient service
• Completed weekly food inventory.

• Supervise of 12-15 employees
• Coordinate with a dozen vendors for weekly supplies while improving inventory control for the theater
• Introduce effective customer service skills to employees since 2013
• Increased concession revenue 35% in 2015 by reducing poorly-selling inventory, introducing new products, and training employees in upselling
• Handle private events, premieres, and ensure proper presentation of films
• Responsible for assuring box office and concession drawers being balanced, as well as taking care of nightly case summaries.

• Resolved all problems involving movie content and equipment
• Manually controlled all equipment
• Created movie playlists
• All movies operated without failure for 12 days.

• Regularly sought opportunities to sell more merchandise
• Worked as a team member performing cashier duties
• Handled more than two cash registers
• Weekly maintenance of machinery and equipment.

• Identified Market Need: Discovered inefficiencies in labor costs, scheduling, and cleanliness standards at The Springs Cinema & Taphouse, prompting the creation of Lexi's Sanitary Solutions.
• Conducted Cost-Benefit Analysis: Performed a detailed cost-benefit analysis, determining that a specialized third-party cleaning solution would be more effective and economical.
• Business Development: Researched local cleaning companies and identified a niche opportunity to offer tailored cleaning services that met the specific needs of The Springs Cinema & Taphouse.
• Entrepreneurial Leadership: Developed a comprehensive business plan, filed for appropriate corporate status, and successfully launched Lexi's Sanitary Solutions.
• Staff Management: Hired and managed a dedicated cleaning staff, creating and overseeing their schedules to ensure consistent and high-quality service.
• Enhanced Cleanliness Standards: Revitalized cleanliness standards at The Springs Cinema & Taphouse, significantly improving the cleanliness and overall customer satisfaction.
• Sustained Growth: Successfully operated the business for three years, consistently gaining new clients and expanding the company's reach.

Key Achievements:

• Cost Efficiency: Demonstrated significant cost savings and operational efficiencies through the implementation of a specialized cleaning solution.
• Client Satisfaction: Achieved high levels of client satisfaction by delivering tailored and high-quality cleaning services.
• Business Growth: Grew the business by securing new clients and maintaining long-term contracts with existing clients.