Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexi Brand

Hoosick Falls

Summary

Experienced counseling professional with strong background in addiction recovery and behavioral health. Skilled in individual and group therapy, crisis intervention, and developing personalized treatment plans. Consistently achieving positive outcomes through empathy, active listening, and evidence-based practices. Known for fostering collaborative environments and adapting to meet client and team needs effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Jail Based Addiction Counselor/ MAT Coordinator

Addiction Care Center of Albany
05.2023 - Current
  • Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
  • Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
  • Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
  • Developed patient care plans and documented progress toward goals.
  • Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
  • Facilitated group therapy sessions, promoting open communication among participants and fostering a supportive environment.
  • Coordinated with other healthcare providers to facilitate seamless transitions between levels of care for clients during their recovery journey.
  • Reduced relapse occurrences by conducting regular follow-ups and reinforcing coping strategies.
  • Served as a liaison between clients and social service agencies, advocating for additional resources whenever necessary.
  • Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
  • Implemented evidence-based interventions, such as cognitive-behavioral therapy and motivational interviewing, to help clients overcome personal barriers to recovery.
  • Established strong rapport with clients through active listening techniques and empathy, creating an environment conducive to healing
  • Report to Rensselaer County Correctional facility to provide Substance use disorder counseling
  • Aid in the medication assisted treatment program within the jail
  • Follow and abide by jail policies and procedures following DOCCs guidelines for treatment services.
  • Aid in the process of alternatives to incarceration by making treatment recommendations and referrals to the correct parties
  • work closely with the courts and speak with attorneys.
  • Create policies and procedures for the MAT legislative guidelines
  • practice confidentiality and HIPPA,
  • hold monthly Case Conferences
  • work closely with the medical department on the induction of MAT treatment,
  • educate incarcerated individuals and staff on addiction.
  • Complete assessments and send them to the appropriate parties,
  • engage with both misdemeanor and Felony treatment courts.
  • I am also a member on the Rensselaer County Felony Treatment Court team that meets every Thursday.
  • Developed customized aftercare plans for discharged clients, ensuring they had access to ongoing support services upon completion of formal treatment programs.

Office Coordinator/ Interim Center Administrator

SaVida Health
05.2022 - 05.2023
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Greet and check-in visitors and/or patients upon entering the office and check out upon leaving.
  • Process pre-authorizations,
  • check insurances- collect copays,
  • answer phones, emails, and faxes.
  • Schedule patients for appointments.
  • Assist Center Administration as needed, including training staff.
  • Collaborate with CA to ensure that organization policies and procedures are up to date, accurate, and followed by staff.
  • Assess our service model and propose suggestions to increase our services and promote growth of the organization, as well as those we serve.
  • Communicate and promote communication among office staff, including doctors, counselors, and administrators.
  • Assist in responding to complaints by patients, grievances related to patients and their treatment at the organization.
  • Participate in the meetings and committees as requested.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

CRPA (Methadone Clinic)

Whitney Young
11.2021 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided peer support services to patients to assist them in attaining recovery and treatment adherence.
  • Served as a mentor for those in recovery,
  • demonstrated effective coping skills and self-help strategies,
  • establishing, and maintaining treatment adherence.
  • Worked collaboratively with the multi-disciplinary team.
  • Served as a patient advocate, educator and supporter.
  • Conducted screenings and promoted individual patient treatment-plan goals and objectives.
  • Provided education on HIV, HCV, substance use disorders, and mental health related issues to patients.
  • Promoted patients’ engagement in primary care, medication adherence, and services to attain recovery and optimal health.
  • Assisted patients with a healthy reintegration into family life, the workforce and community.
  • Provided insight to program development and administration.
  • Co/facilitated the Consumer Advisory Board/Patient Council/Alumni Group.
  • Effectively communicated HIPAA compliance, corporate compliance, and client confidentiality.
  • Ensured compliance with local, state, and federal regulations.

Case Coordinator

Rehabilitation Support Svc
02.2021 - 11.2021
  • Collaborated with counselors, physicians, and nurses to plan and coordinate treatment,
  • drawing on social work experience and patient needs.
  • Monitored, evaluated, and recorded client progress with respect to treatment goals.
  • Assisted clients in adhering to treatment plans such as setting up appointments, arranging transportation, and providing support.
  • Referred patients, clients, and or family to community resources for housing or treatment to assist in recovery from mental or physical illness following through to ensure service efficacy.
  • Filling prescription medications
  • Maintaining a caseload of over 10 to 20 people at a time.
  • Completing monthly goals
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
  • Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.
  • coordinated with appropriate staff and necessary parties for continuity of care
  • Completed apartment checks
  • had on-call responsibilities once a month.

Emergency Room Patient Care Technician

Ellis Hospital, Schenectady, NY
11.2018 - 02.2021
  • Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
  • Collaborated effectively with multidisciplinary teams to provide comprehensive care for diverse patient populations.
  • Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
  • Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
  • Ensured optimal patient comfort by assisting with personal hygiene tasks, mobility support, and wound care.
  • Recognized potential escalations among distressed patients or family members, effectively utilizing de-escalation techniques to maintain a calm and safe environment.
  • Expedited patient assessments through accurate collection of laboratory specimens and timely delivery to appropriate departments.
  • Streamlined inventory management processes within the emergency department, ensuring adequate stock levels for essential supplies and equipment needed for immediate patient care interventions.
  • Supported continuous quality improvement initiatives with thorough documentation of incidents or near misses related to patient safety concerns.
  • Enhanced patient care by efficiently managing emergency room workflow and prioritizing tasks.
  • Provided support during critical incidents or disasters as an integral part of the emergency response team, demonstrating adaptability in high-pressure situations.
  • Elevated staff competencies by participating in cross-training opportunities, sharing knowledge gained from experience as an Emergency Room Patient Care Technician.
  • Complied with legal requirements regarding confidentiality, maintaining the privacy of sensitive patient information at all times when handling medical records or performing procedures.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted in life-saving procedures such as CPR, defibrillation, and emergency airway management, ultimately improving patient survival rates.
  • Increased community awareness of CPR importance through public workshops, presentations, and seminars.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated proficiency in operating various medical equipment such as EKG machines, blood pressure monitors, glucose meters, and pulse oximeters for accurate data collection.
  • Maintained accurate records of vital signs measurements like blood pressure or pulse rate, reporting any significant changes promptly.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.

Education

Bachelor of Science - Psychology of Addictions

Indiana University, Purdue University Indianapolis
Indianapolis, IN

Associate of Applied Science - Chemical Dependency Counseling

Hudson Valley Community College
Troy, NY
12-2023

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Relationship building
  • Discretion and confidentiality
  • Schedule coordination
  • Document management
  • Staff management
  • Communication
  • Versatile

Certification

  • CASAC-T #38593

Timeline

Jail Based Addiction Counselor/ MAT Coordinator

Addiction Care Center of Albany
05.2023 - Current

Office Coordinator/ Interim Center Administrator

SaVida Health
05.2022 - 05.2023

CRPA (Methadone Clinic)

Whitney Young
11.2021 - 05.2022

Case Coordinator

Rehabilitation Support Svc
02.2021 - 11.2021

Emergency Room Patient Care Technician

Ellis Hospital, Schenectady, NY
11.2018 - 02.2021

Bachelor of Science - Psychology of Addictions

Indiana University, Purdue University Indianapolis

Associate of Applied Science - Chemical Dependency Counseling

Hudson Valley Community College

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Alexi Brand