Summary
Overview
Work History
Education
Skills
Timeline
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Alexi Castellanos

Summary

Developed leadership and team management skills in a fast-paced, customer-focused environment. Excel at coordinating tasks, providing amazing customer service, and fostering a collaborative team atmosphere.

Overview

2
2
years of professional experience

Work History

Shift Leader

Ugly Dumpling Express
11.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Hostess and Busser

Akira Ramen & Izakaya
04.2023 - 09.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Beauty Advisor

Ulta Beauty
03.2023 - 11.2024
  • Building bonds with guests, relating to them, and helping them in the best way possible.
  • Fulfilling pick-up orders correctly and packing Ship from Store orders
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Education

High School -

Tuscarora High School
Frederick, Maryland
05.2023

Skills

  • Great customer service
  • Restaurant experience
  • Communication skills
  • Time management
  • Sales
  • Cash handling
  • English/Spanish
  • Positive attitude
  • Team leadership
  • Training assistance
  • Creative problem solving
  • Team collaboration and leadership

Timeline

Shift Leader

Ugly Dumpling Express
11.2024 - Current

Hostess and Busser

Akira Ramen & Izakaya
04.2023 - 09.2023

Beauty Advisor

Ulta Beauty
03.2023 - 11.2024

High School -

Tuscarora High School

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Alexi Castellanos