Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Alexi Contreras

HANFORD,CA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

AlixaRx
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed medication administration, wound care, and other essential nursing tasks for optimal patient outcomes.
  • Mentored new nurses on clinical skills, policies, procedures, and best practices for delivering high-quality long-term nursing services.
  • Assisted in coordinating discharge planning process for smooth transitions from long term facilities back into home environments when appropriate.
  • Collaborated with physicians and other healthcare professionals to develop and adjust comprehensive treatment plans as needed.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Pharmacy Technician

Walmart
03.2024 - 05.2024
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Maintenance Technician

Kings County Housing Authority
12.2022 - 03.2023
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Installed new locks, door handles, and door closers.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.

Pharmacy Technician

Avenal Express Pharmacy
10.2021 - 12.2022
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Pharmacy Technician

CVS Pharmacy
07.2018 - 10.2021
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Pharmacy Technician

Shoreline Pharmacy
07.2015 - 08.2018
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Education

Pharmacy Lisence - Pharmacology

UEI College
Fresno, CA
05.2014

High School Diploma - Diploma

West Park Charter High School
Fresno, CA
06.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing

Certification

  • CA, KINGS, 06/03/17, MILTON TESKE, M.D., A120406
  • CA, KINGS, 03/31/16, MICHAEL L. MACLEAN, M.D., A120406

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

AlixaRx
05.2024 - Current

Pharmacy Technician

Walmart
03.2024 - 05.2024

Maintenance Technician

Kings County Housing Authority
12.2022 - 03.2023

Pharmacy Technician

Avenal Express Pharmacy
10.2021 - 12.2022

Pharmacy Technician

CVS Pharmacy
07.2018 - 10.2021

Pharmacy Technician

Shoreline Pharmacy
07.2015 - 08.2018

Pharmacy Lisence - Pharmacology

UEI College

High School Diploma - Diploma

West Park Charter High School

Similar Profiles

CREATE PROFILE
Alexi Contreras