Alexi Davis
Austin,TX
Summary
Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
8
8
years of professional experience
Work History
Risk Mgmt. Associate
Ernst & Young
Austin, TX
10.2021 - Current
- Conduct thorough vendor compliance reviews to ensure adherence to regulatory guidelines, focusing on procurement and supplier relationships, while providing risk management consultations to internal teams
- Lead audits to identify non-compliance in supplier documentation, issuing corrective action notifications and consulting with stakeholders locally and globally to resolve issues, impacting performance evaluations and supplier ratings
- Develop and analyze productivity reports for supply chain operations, utilizing data analysis tools to track performance metrics and workload distribution, providing actionable insights to management
- Manage weekly supply chain escalation lists, coordinating with teams to confirm delivery schedules and filter out unnecessary orders, ensuring timely and accurate reporting to leadership
- Demonstrates exceptional time management and communication skills, handling multiple supplier relationships daily, addressing urgent requests, and effectively presenting compliance policies to local and global stakeholders
Operations Coordinator
Ernst & Young
09.2019 - 10.2021
- Supervised progress of ongoing requests and escalated concerns or roadblocks to management
- Collaborated with management to improve internal CRM systems
- Process Salary Increase and Bonus requests for internal employees
- Process Certification Reimbursements and Certification bonuses, actively coordinating with the employees in the field to obtain the necessary documentation and approvals to process their requests
- Enter firm Service Anniversary Award invoices for monthly payments
- Perform HR Transactions (i.e., educational license updates, electronic personnel file uploads, and any necessary employee updates)
Contractor
Ernst & Young
05.2019 - 09.2019
- Performed duties and responsibilities with limited supervision in accordance with established policies and procedures
- Met production volume and quality standards as outlined by department management
- Utilized the HR SSC (EY CRM) web process to complete various transactions, i.e., process flexible work arrangements, certification bonuses, and gifts and rewards
- Improved record management processes and assisted towards the movement of making majority of the information digitalized
Management Assistant
Enterprise Rent-A-Car
Dallas, TX
09.2018 - 05.2019
- Developed and executed weekly forecast reports, analyzing rental car reservations and fleet availability to ensure optimal vehicle allocation to meet customer demand
- Coordinated vehicle logistics and maintained rental vehicle health, managing rentals at body shops and dealerships, scheduling timely maintenance (oil changes, filter changes, tire repairs/replacements), and ensuring quick turnaround to maximize fleet readiness and operational efficiency
- Authored detailed damage reports for rental vehicles, facilitating insurance claims and ensuring accurate documentation to resolve disputes
- Led daily team meetings, setting weekly expectations and aligning team efforts to achieve operational goals
- Trained new employees and facilitated ongoing employee development, ensuring team members were equipped with the necessary skills and knowledge to perform effectively and contribute to operational success
Management Trainee
Enterprise Rent-A-Car
Dallas, TX
08.2016 - 09.2018
- Promoted Enterprise’s car sales sector, enhancing customer awareness and driving sales, while receiving extensive sales-oriented training to improve techniques for selling insurance products and overall sales performance
- Generated new business leads, identifying potential clients for long-term rentals and promoting Enterprise’s business accounts to drive revenue growth
- Delivered exceptional customer service, conducting follow-up calls to gather feedback and address any issues, enhancing customer satisfaction and loyalty
- Managed front desk operations, including locating customer reservations, preparing rental contracts, and ensuring customer qualification compliance, while matching customers with suitable vehicles and providing insights on vehicle features
- Conducted thorough vehicle inspections with customers, identifying and documenting any prior damage on vehicles in the rental contract to ensure transparency and customer satisfaction
Education
Bachelor of Business Administration (B.B.A) - Computer Information Systems
West Texas A&M, Paul and Virginia Engler College of Business
Canyon, TX05.2016
Skills
- Complex Problem-solving
- Client relationship management
- Multitasking and organization
- Quality assurance standards
- Project management
- Cross-functional coordination
- Task prioritization
- Customer service
Extracurricular Activities
West Texas A&M Collegiate Athlete, Canyon, TX, Volleyball Player, 08/01/12, 05/01/16
Timeline
Risk Mgmt. Associate
Ernst & Young
10.2021 - Current
Operations Coordinator
Ernst & Young
09.2019 - 10.2021
Contractor
Ernst & Young
05.2019 - 09.2019
Management Assistant
Enterprise Rent-A-Car
09.2018 - 05.2019
Management Trainee
Enterprise Rent-A-Car
08.2016 - 09.2018
Bachelor of Business Administration (B.B.A) - Computer Information Systems
West Texas A&M, Paul and Virginia Engler College of Business